Senior Field Service Engineer (FIELD REMOTE Portland OR / Vancouver, WA)

PerkinElmer • Olympia, WA

118d • $78,000 - $90,000 • Remote

About The Position

The Senior Field Service Engineer provides guidance and support to entry-level engineers for skill development. This is a highly visible customer support role whose duties include: performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Senior Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in the areas of Portland OR / Vancouver, WA. Heavy travel role including overnights and includes a company vehicle that can be used for personal use as well as cell and laptop.

Requirements

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment.
• OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment.
• OR High School Diploma plus 10+ years direct experience with repair of laboratory equipment.
• Must have valid drivers license and be able to travel and do overnights as needed.

Nice To Haves

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Vendor-issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
• Ability to travel by air, vehicle and/or other means of transportation as business requires.

Responsibilities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings.
• Train and mentor fellow CSEs on best practices for service operations.
• Cross trained in multiple discipline product line support.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Benefits

• Company vehicle that can be used for personal use.
• Cell phone and laptop provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree