Senior Field Service Engineer - EUV

ASML • Phoenix, AZ

134d

About The Position

As our Senior Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should - and be part of the technology innovation that's moving the world forward. You will be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. This position reports to the Site Manager, but you will also be part of the larger Customer Solutions & Support sector - where the in-fab installation and optimization of ASML products happens.

Requirements

• Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience.
• At least 6 years of experience working in the semiconductor industry is required.
• At least 6 years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is highly preferred.
• At least 6 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.

Nice To Haves

• Currently employed in the CU CS FIELD US sector.
• Ability to work flexible shifts including nights, weekends and holidays.
• Willingness to continue learning and growing in a professional environment.

Responsibilities

• Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.
• Answer customer questions and assist customers in a professional manner.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree