A Senior Field Service Engineer at MilliporeSigma is responsible for delivering exceptional on-site support, ensuring the seamless installation and maintenance of process solutions equipment.
Preparing, executing, wrapping up, and documenting services such as FAT, SAT, IQ/OQ, Preventative Maintenance, Troubleshooting, and Repair on hardware systems used in biopharmaceutical production
Providing customer training on basic hardware operation and maintenance while working independently and proactively managing your time in a dynamic and fast-paced environment
Collaborating with internal support groups within MilliporeSigma (Sales, Technical Services, and others) to ensure the highest level of customer satisfaction
Enhancing operational efficiency and ensuring customer satisfaction through expert technical assistance
Bachelor's degree in Engineering, Biochemistry, Chemistry, Biology or other Science or Engineering field
3+ years of professional experience in complex systems composed of electronics, computers, sensors, piping, etc.
Strong technical knowledge of Bioprocessing equipment and automated control systems
3 years of experience in field service engineering within the process solutions sector
Field service experience with Electro-Mechanical devices, pumps and sensors
Basic knowledge of SCADA and PLC functionality
Ability to read and understand technical documentation as Electrical Drawing and P&ID
Experience working with electronics and computer background
Technical knowledge in Studio5000
Excellent problem-solving skills and a proactive approach to challenges
Proven track record of delivering outstanding customer service and support
Ability to work independently with limited supervision and in an established team setting
Adaptability and ability to thrive in dynamic environments, managing multiple priorities
Experience in the use of mechanical and hand tools and service test equipment
medical, vision, and dental insurance
life insurance
disability insurance
401(k) matching program
paid time off
paid holidays
short-term or long-term incentive compensation, including cash bonuses