Senior Field Service Delivery Technician

Carousel Industries Of North America • Sacramento, CA

265d • Hybrid

About The Position

The Senior Field Service Delivery Technician role is responsible for advanced services related to configuring, installing, troubleshooting and repairing desktop, network and systems infrastructure solutions for our customers. The position requires delivering quality services for one or more technological practices, meeting billable/chargeable targets, and providing logistical support for shipping and delivery. The technician will also be involved in assembly, configuration, installation of equipment, and end point diagnosis and repairs. This role requires travel to customer sites as needed and the completion of training as required.

Requirements

• Ability to travel to client premises on a daily basis.
• Access to a vehicle and a clean driving record.
• Must pass a background check.
• Ability to work evenings and weekends as required.
• Must be able to lift (~75) pounds of weight.
• Excellent written/verbal communication skills.
• Critical thinking and problem solving or troubleshooting skills.
• Excellent customer service skills.
• Demonstrated proficiency in coordination, scheduling and customer updates.
• Excellent time management skills.
• Strong client service skills.
• Strong organizational and multi-tasking abilities.
• Must be a team player yet work well independently.
• CompTIA A+ certified.
• Strong knowledge of Microsoft Windows Deployment (WDS/MDT/SCCM/Intune/AutoPilot).
• Experience imaging solutions (Microsoft, VMWare, Symantec, Clonezilla etc.).
• 5+ years of PC, laptop and printer configuration/installation.
• Excellent desktop technical support experience.
• High school diploma or equivalent experience; some college preferred.

Responsibilities

• Delivering quality services for one or more technological practices.
• Configuring, installing, troubleshooting and repairing desktop, network and systems infrastructure solutions for customers.
• Meeting the billable/chargeable targets set by the company.
• Accurate and timely tracking of client work, service calls, and related documentation.
• Attending seminars as requested by the Professional Services Management Team.
• Consistent and accurate time entry input.
• Providing logistical support for shipping and delivery to local region.
• Loading/unloading of product/equipment.
• Conducting inventory/audits/stocking/shipping/receiving.
• Preparing pallets/shrink wrap etc.
• Trash removal/disposal and warehouse duties.
• Providing deployment, field service delivery and logistical support.
• Leading multiple deployment teams.
• Assembly, configuration and installation of equipment (desktop computers, laptops, monitors, printers, etc.).
• End point configurations, imaging, asset tagging, laser engraving, staging etc.
• Creating engraving files and managing/deploying gold standard images.
• Conducting end point diagnosis, repairs (break/fix) and quality control.
• Performing data migrations and converged infrastructure/collaboration support.
• Providing inventory shipping and receiving support.
• Completing training as required.

Benefits

• Medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance.
• 401(k) with company match.
• Unlimited PTO.
• Paid company holidays.
• Hybrid/remote work options.
• Paid bonding leave for eligible employees.
• Employee discounts.
• Access to Employee Assistance Program (EAP).
• Accident, critical illness, and hospital indemnity coverages.
• Legal and identity theft protection.
• Pet insurance.
• Supplemental life insurances.
• Referral bonuses.
• Charitable donation matching.
• Allowances for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees