Senior Field Representative, Field Services Support

Ricoh Electronics • White Plains, NY

120d

About The Position

🔌 Senior Field Representative - Field Services Support 🔧 Role OverviewAs a Senior Field Representative, you'll provide expert-level service and repair for complex office equipment across a designated territory. You'll act as a technical specialist, mentor peers, and drive customer satisfaction through proactive support and relationship management.

Requirements

• Technical school
• 3 years experience (2 as Tech Service Consultant I)
• At least 1 industry certification with 2 years of sustained performance
• Driver's License & Insurance Required for extensive travel

Responsibilities

• Service and repair high-complexity B&W, color, and multifunctional devices
• Perform diagnostics, installations, removals, and retrofits
• Provide second-level technical support to fellow technicians
• Complete training on new equipment and maintain digital competencies
• Deliver on-the-job training and technical seminars
• Serve as a role model in professionalism and problem-solving
• Champion continuous improvement and team collaboration
• Independently manage service calls, inventory, and customer relationships
• Collaborate with sales teams to identify upgrades and contract opportunities
• Maintain accurate parts inventory and adhere to backup plans
• Step in for Field Technology Service Manager as needed
• Resolve complex customer issues with professionalism and empathy
• Act as liaison for unresolved technical problems
• Ensure high levels of customer satisfaction and follow-through
• Maintain productive relationships with internal teams and external clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED