Senior Field Representative, Field Services Support

Ricoh Americas • Bronx, NY

89d

About The Position

The Senior Field Representative - Field Services Support is responsible for servicing and repairing a variety of office equipment at customer locations, typically within a specific geographic area. This role may involve serving as a specialist on certain products and/or in a Team Lead or Coordinator capacity. An industry certification is required for this position.

Requirements

• Technical school graduate with 3+ years of related experience
• Minimum of 2 years as a Technology Service Consultant I
• Sustained 2-year track record of meeting or exceeding performance expectations
• At least 1 industry certification
• Valid driver's license and insurance as per Ricoh policy
• Strong understanding of electro-mechanical devices and electronics
• Expert knowledge of assigned equipment
• Effective, methodical problem solver
• Excellent communication and customer service skills
• Proficient in reading technical materials (manuals, parts books, etc.)

Responsibilities

• Specializes in repair of a core set of highly complex office products
• Performs full range of procedures: diagnostics, installations, removals, and retrofits
• Troubleshoots and repairs components on B&W, color, and multifunctional devices
• Demonstrates required digital competencies and completes training on new equipment
• Works independently; meets productivity expectations
• Provides 2nd-level technical support to technicians
• Conducts on-the-job training (OJT) and technical seminars
• Serves as a role model with professional appearance and behavior
• Champions team improvement and best practices
• Manages territory, inventory, and customer relationships
• Assumes Field Technology Service Manager duties when needed
• Maintains accurate parts inventory and adheres to back-up procedures
• Completes administrative tasks in a timely and accurate manner
• Supports sales through lead generation opportunities
• Handles the most challenging service scenarios professionally
• Acts as liaison for unresolved technical issues
• Ensures high levels of customer satisfaction
• Maintains 'car stock' inventory
• Performs other duties as assigned

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees