Senior Field Integration Engineer

Coherent Corp. US • Bloomfield, CT

94d

About The Position

Coherent is a world leader of lasers and laser-based technology for materials processing, microelectronics, scientific, life sciences and medical customers. The light we deliver touches almost every aspect of human life—vision correction to cell analysis, precision welding to 3-D metal printing, gravity wave detection to brain research. Put your talents to work at Coherent where you can create and innovate enabling technologies that will push the frontiers of science and technology. Our team is seeking a Senior Field Integration Engineer at our Bloomfield, CT location. The successful candidate will be a customer contact for our key customer accounts providing support to help customers install products and optimize product performance in their tool. The candidate will provide hands on CO2 laser training for customers and other Coherent personnel.

Requirements

• Minimum 5 years experience.
• BS/MS Technical Degree or equivalent degree.
• CO2 Laser Product knowledge. Good knowledge of laser product specifications and capabilities. Detailed knowledge of electrical interface and diagnostics.
• CO2 Laser Integration & Applications knowledge. Detailed knowledge of how CO2 are implemented and used in common processes (cutting, drilling). Includes knowledge of cutting heads, scanner heads, laser/work piece motion systems, computer interfaces, beam diagnostics, etc.
• Ability to communicate with customers. Customer friendly attitude and communications.
• Written communication skills. Ability to create and pull together clear and organized training and product documents with minimal help from others.
• Ability to synthesize data into clear actionable insights.
• Excellent time management skills. Ability to self-direct work. Ability to receive inputs from multiple stakeholders, prioritize, and independently create a prudent path forward.
• Self-motivated to achieve excellent results towards stated goals.
• Mind-set that is constantly looking for ways to improve products and processes through on-going improvements.
• Proven LEADER in a team environment. Ability to complete several complex tasks in a timely way.

Responsibilities

• Enable new customer design wins through early integration Engineering Support.
• Support customer service issues. Coordinate with Global Service Team, Sales and Product Line Management to quickly solve customer issues utilizing Global Service teams and internal Bloomfield Resources.
• Be the first escalation contact to the Business unit for customer complaints and support.
• Customer Visits.
• Install and integrate CO2 products at selected customer sites.
• Train customers on laser use, integration, and applications-related issues.
• Resolve service/integration issues through on-site visits.
• Document customer visits.
• Train Coherent Personnel on CO2 products.
• Train & certify CO2 Product trainers at Coherent’s Bloomfield Facility, other worldwide Coherent Facilities and at customer sites.
• Coordinate tracking of trained personnel with the Corporate Training team. Monitor who is trained and identify needs for retraining.
• Train personnel at Field and Contact Centers.
• Drive creation of training materials, including course syllabi, training manuals, Integration Manuals, Service Manuals, Instructor Manuals, etc.
• Owner of Installation Manual, Service Manual, Installation Checklists.
• Drive creation and maintenance of selected product documentation related to the integration and service of CO2 products as part of New Product integration Process.
• Owner of driving maintenance of released manuals utilize corporate resources.
• Provide customer communications on new product (PIBs), changes, and Field issues (FSBs).
• Provide data analysis support to the Service and Product Marketing teams to enable decision making. Data includes structured and unstructured data such as service events, installation base, pricing, customer feedback, and more.
• Represent the voice of the customer regarding laser use, installation and maintenance on New Product Development teams.

Benefits

• Equal opportunity/affirmative action employer.
• Assistance or accommodation due to a disability.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees