Senior Field Engineer | US | Remote

Grafana Labs

84d • $196,000 - $236,000

About The Position

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Requirements

• 5+ years of technical experience, serving as a SRE, Developer, Architect and/or successful presales Solution Architect. OSS selling experience is a plus.
• Proven track record deploying, operating, and maintaining highly distributed, multi-region platforms in production.
• Software engineering experience delivering at least one enterprise-grade product (design, implementation, code reviews, maintenance).
• Deep hands-on proficiency with at least one CSP (AWS, Azure, or GCP), including IAM, networking, compute, storage, and managed services, including IAC tools such as Terraform.
• Designing and running HA systems (multi-AZ/region, redundancy, health checks, graceful SLOs and reliability practices: Defining SLOs/SLIs, managing error budgets, and driving reliability roadmaps.
• Automated pipelines, canary/blue-green rollouts, safe rollbacks, and feature flags.
• Load testing, capacity planning, bottleneck analysis, and cost/performance optimization.
• Clear runbooks, design docs, and cross-team collaboration.
• Deep understanding and Kubernetes.
• Professionally familiar with observability platforms, eg. Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.
• Experience building and delivering technical content for technical audiences. This includes Workshops, Demos, Decks, Webinars, Videos etc.

Responsibilities

• Maintain the Field Engineering infrastructure including the pre-sales Demo Kit application and infrastructure, as well as custom demo applications and deployment tools for workshops and custom engagements.
• Implement and maintain operational dashboards and alerts for Field Engineering infrastructure.
• Designing, developing, and delivering compelling product demos to add to the demo kit library.
• Creating and delivering Training Materials, and Product workshops to the SEs, customers, and the community.
• Overtime become a SME on one or more of our products enabling you to assist the field with deep dive technical meetings, large strategic POV’s, blogs, webinars and more.

Benefits

• 100% Remote, Global Culture
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Global annual leave policy of 30 days per annum.

What This Job Offers

• Number of Employees: 1,001-5,000 employees