Senior Field Application Specialist

Sophia Genetics

43d•Remote

About The Position

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Senior Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. We are prioritizing candidates open to being based in our Boston, MA office, although we will also consider remote candidates located in EST or CST timezones. This is a field-based role that will require a minimum of 50% travel to our customers sites across the US. Our mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission As our Senior Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the Sales and Product Marketing teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions. The vale you bring Customer Training and Support: Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage Internal Laboratory participation: Elaborate laboratory documents Train internal and external collaborators Product Development: Gather feedback from customers regarding their needs, communicate internally for product design improvement Coordinate with the development and/or marketing team for proper market implementation

Requirements

Hands on experience with NGS library preparation and captures is required
Master's degree in Life Sciences, PhD preferred
Excellent customer relations & service skills
Willing to travel to various locations for executing trainings and any customer supports (60%)
Excellent scientific communication skills, both oral and written
High level of accuracy, reliability, and strong organizational skills
Strong problem-solving abilities and logical reasoning
Collaborative mindset with great team spirit

Nice To Haves

Experience with liquid handler robots (Hamilton, Beckman, ...)

Responsibilities

Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage
Elaborate laboratory documents
Train internal and external collaborators
Gather feedback from customers regarding their needs, communicate internally for product design improvement
Coordinate with the development and/or marketing team for proper market implementation

Benefits

Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options.
Life and AD&D company provided
Company 4% match 401K contributions
Company-paid Short and long-term disability insurance
20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
FSA commuter benefits
Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
Voluntary Pet Insurance and Auto and Home options
Employer Assistance Program free for all employees

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