Senior Federal Deployment Manager

Palo Alto Networks•Fort Meade, FL

About The Position

The Xpanse Deployment Management team is pivotal to the success of our national security engagements. This role sits at the intersection of Sales, Product, and Engineering, focused on delivering maximum analytical value, ensuring strong product engagement, and driving customer success. As a Senior Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Senior Deployment Managers will work with team members and executives across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between Product and our users.

Requirements

7+ years of experience in technical client engagement and/or technical intelligence analysis
Familiarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoption
Ability to systematically analyze challenges and drive measurable improvements in user adoption
Excellent communication and presentation skills, with proven ability to brief senior-level stakeholders and executives.
Demonstrated ability to challenge curiously and positively, learning and absorbing new technical domains quickly.
Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering teams.
Must possess an active TS/SCI security clearance.

Nice To Haves

Advanced understanding of broad cybersecurity concepts and the threat landscape.

Responsibilities

Train users on the technical functions of the Expander and ILI platforms
Conduct leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
Define workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
Embedding with the customer to maximize impact and operationalization
Drive user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
Lead customer training with Xpanse products and services
Manage relationships with user-level and executive-level stakeholders
Provide analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
Technical troubleshooting (in collaboration with Engineering team)
Serve as “customer advocate” with members of product management and engineering to improve our products
Solicit and documenting customer feedback using qualitative and quantitative methods
Writing and disseminating detailed engagement progress reports to relevant team members across the team
Work closely with Sales to facilitate contract renewals and customer expansions on products and services