Senior Federal Deployment Manager | Active Security Clearance

Palo Alto Networks•Reston, VA

14d•Remote

About The Position

The Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features. As a Senior Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Senior Deployment Managers will work with senior team members and executives across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between Product and our users.

Requirements

7+ years of experience in technical client engagement and/or technical intelligence analysis
Familiarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoption
Ability to systematically analyze challenges and drive measurable improvements in user adoption
Strong communication and presentation skills with the ability to brief senior leaders
Demonstrated ability to learn and absorb new technical domains quickly
Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
Active U.S. TS/SCI security clearance required at time of hire
Travel expectations of 30% annually

Nice To Haves

Advanced understanding of broad cybersecurity issues (plus, not a requirement)

Responsibilities

Onboarding
Training users on the technical functions of the Expander and ILI platforms
Conducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
Definiting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
Embedding with the customer to maximize impact and operationalization
Account Management
Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
Leading customer training with Xpanse products and services
Managing relationships with user-level and executive-level stakeholders
Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
Technical troubleshooting (in collaboration with Engineering team)
Serving as “customer advocate” with members of product management and engineering to improve our products
Soliciting and documenting customer feedback using qualitative and quantitative methods
Writing and disseminating detailed engagement progress reports to relevant team members across the team
Renewals and Expansion
Working closely with Sales to facilitate contract renewals and customer expansions on products and services