Senior Facility Manager

JLL•Baltimore, MD

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facility Manager - JLL What this job involves: As a Senior Facility Manager at JLL, you will serve as the strategic leader responsible for overseeing comprehensive facility operations across multiple properties or a major corporate campus. This role demands a forward-thinking professional who can balance operational excellence with innovative facility management solutions while building strong relationships with clients, vendors, and internal teams. You'll drive cost-effective operations, ensure regulatory compliance, and lead sustainability initiatives that align with our clients' evolving workplace needs. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this role, you'll be instrumental in creating environments where businesses and people can thrive. Your expertise will encompass everything from strategic planning and budget management to emergency response coordination and technology integration, ensuring facilities operate seamlessly while supporting organizational objectives and enhancing the user experience.

Requirements

Bachelor's degree in Facility Management, Engineering, Business Administration, or related field
Minimum 7-10 years of progressive facility management experience with demonstrated leadership responsibilities in commercial real estate environments
Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent industry credentials
Proven track record managing complex facility operations including HVAC systems, electrical infrastructure, security systems, and building automation technologies
Strong financial acumen with experience managing multi-million dollar budgets, vendor contracts, and capital expenditure programs
Comprehensive knowledge of building codes, safety regulations, environmental compliance requirements, and industry best practices
Excellent leadership and communication skills with the ability to influence stakeholders at all organizational levels
Proficiency in facility management software platforms, project management tools, and Microsoft Office Suite
Demonstrated problem-solving abilities and crisis management experience in fast-paced, dynamic environments

Nice To Haves

Master's degree in Facility Management, Real Estate, Engineering, or MBA with relevant concentration
10+ years of senior facility management experience in corporate, healthcare, or mixed-use environments with portfolio management responsibilities
Advanced certifications such as LEED AP, Professional Engineer (PE), or specialized training in sustainability and energy management
Experience with workplace transformation initiatives, space planning, and change management in evolving work environments
Track record of implementing innovative facility technologies including IoT sensors, predictive maintenance systems, and smart building platforms
International facility management experience or familiarity with global corporate real estate operations
Strong analytical skills with experience in data visualization, performance benchmarking, and continuous improvement methodologies

Responsibilities

Develop and execute comprehensive facility management strategies that optimize building performance, reduce operational costs, and enhance occupant satisfaction
Lead cross-functional teams including maintenance staff, security personnel, and vendor partners to deliver exceptional service across all facility operations
Manage annual budgets, negotiate vendor contracts, and identify cost-saving opportunities while maintaining high service quality standards
Conduct regular facility assessments, coordinate preventive maintenance programs, and oversee capital improvement projects from conception to completion
Ensure compliance with local regulations, safety codes, environmental standards, and corporate policies while maintaining detailed documentation and reporting
Collaborate with clients and stakeholders to understand evolving workplace requirements and implement innovative solutions that support business continuity
Respond to facility emergencies, coordinate crisis management protocols, and maintain business continuity plans to minimize operational disruptions
Champion sustainability initiatives, energy efficiency programs, and workplace wellness strategies that align with environmental and corporate social responsibility goals
Utilize facility management technology platforms and data analytics to optimize space utilization, track performance metrics, and drive continuous improvement