Senior Facilities Manager

JLL•Gurabo, PR

1d•Onsite

About The Position

The IFM Site Lead is responsible for the day-to-day management and delivery of integrated facilities management services at an assigned client site. This role serves as the primary point of contact between the client and service delivery teams, ensuring all facilities operations meet contractual requirements and exceed client expectations.

Requirements

Minimum 3-5 years experience in facilities management or related field.
Previous experience in a site leadership or supervisory role preferred.
Knowledge of building systems including HVAC, electrical, plumbing, and fire safety systems.
Bachelor's degree preferred or equivalent combination of education and experience.
Relevant facilities management certifications (FMP, CFM, or similar) advantageous.
Current health and safety certifications required.
Proficiency in CAFM (Computer Aided Facilities Management) systems and Microsoft Office Suite.
Understanding of building automation systems and energy management principles.
Knowledge of relevant regulations and compliance requirements.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Problem-solving and decision-making capabilities.
Customer service orientation with ability to manage difficult situations diplomatically.
Strong organizational skills and attention to detail.

Responsibilities

Oversee all facilities management services including cleaning, security, maintenance, catering, reception, and mail services.
Monitor service delivery performance against KPIs and SLAs, implementing corrective actions when necessary.
Coordinate planned preventive maintenance schedules and manage reactive maintenance requests to minimize business disruption.
Serve as the primary client interface for all facilities-related matters.
Conduct regular client meetings to review performance, address concerns, and identify opportunities for service enhancement.
Manage client expectations and communicate proactively about service issues or changes.
Lead and motivate on-site service teams including directly employed staff and subcontractor personnel.
Conduct regular team meetings, performance reviews, and training sessions.
Ensure adequate staffing levels and coordinate coverage for absences or peak periods.
Manage site budgets and monitor expenditure against approved allocations.
Review and approve invoices from subcontractors and suppliers.
Identify cost optimization opportunities while maintaining service quality standards.
Ensure all activities comply with health and safety regulations, environmental standards, and industry best practices.
Conduct regular safety inspections and maintain required documentation.
Manage emergency response procedures and coordinate with local authorities when required.
Oversee subcontractor performance and manage vendor relationships.
Ensure all suppliers meet contractual obligations and maintain required certifications and insurance coverage.
Coordinate contractor access and oversee work quality.