Senior Facilities Manager

JLL • Poughkeepsie, NY

1d • Onsite

About The Position

The Senior Facilities Manager is a pivotal leadership position responsible for overseeing all aspects of building operations at our client's Poughkeepsie campus. This role is dedicated to enhancing building occupant experience and ensuring exceptional client GRE customer satisfaction. The role encompasses traditional Integrated Facility Management (IFM) services while also spearheading an innovative, integrated service offering. This approach aims to create memorable experiences within our client's spaces, serving as a key differentiator in how the client's organization is perceived and valued. This client-facing position demands superior customer service skills, exceptional communication abilities, and a commitment to continuous personal and professional growth. The successful candidate will be at the epicenter of action, driving excellence in both operational management and customer experience.

Requirements

• Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in service environments
• Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices
• Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards
• Exceptional relationship management skills at all levels within both JLL and client organizations
• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure
• Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach
• Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions
• Demonstrated ability to handle high-pressure situations and manage crises effectively
• Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders
• Proficiency in relevant computer applications and digital tools
• For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

• Proactively develop and manage client relationships, consistently exceeding service level expectations
• Anticipate and address client needs, transforming challenges into opportunities for improvement
• Collaborate closely with Account Leadership and the Client to align building operations and experience services with overarching goals and objectives
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
• Establish and maintain robust management guidelines in accordance with client service level agreements and operating requirements
• Engage in continuous improvement and innovation, leveraging business intelligence and best practices to enhance service delivery efficiencies
• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
• Manage vendor purchase orders and invoices effectively
• Support initiatives to reduce short- and long-term operating costs while increasing productivity
• Implement and review robust Preventive and Planned Maintenance programs
• Ensure team adherence to operational procedures and service standards
• Coordinate comprehensive risk management programs, including disaster recovery and business continuity planning
• Monitor and manage 3rd party vendor performance related to soft and hard services delivery
• Responsible for overall team management, staff development and planning.
• Execute staff succession and growth plans
• Set clear goals and expectations using the performance review process, holding the team accountable for successful outcomes
• Utilize strong interpersonal and communication skills to lead, influence, and inspire team members
• Foster a culture of mutual trust, respect, and cooperation among team members
• Lead by example, demonstrating integrity, sound decision-making, and a commitment to excellence
• Take ownership of energy-saving initiatives, coordinating reporting and implementation across the sub-region
• Drive sustainability efforts in line with client and JLL corporate objectives
• Review and prepare project proposals, participating in project execution as needed
• Manage vendors in accordance with agreed policies, procedures, and contract scopes
• Ensure vendor compliance with contracts and insurance requirements
• Coordinate internally with various teams to support site operations and long-term projects

Benefits

• Personalized benefits that support personal well-being and growth
• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees