Senior Expert Solution Consultant, Agentic

Adobe • Washington, DC

1d • Hybrid

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe is seeking a Senior Practice Lead, Expert Solution Consultant to help advance readiness, clarity, and confidence across Agents & Skills within Adobe Experience Platform (AEP). As AEP continues to evolve into an increasingly agent-powered platform, this role plays a critical part in ensuring field teams and customers feel prepared, enabled, and supported in understanding and demonstrating agentic capabilities across Real-Time CDP, Adobe Journey Optimizer (AJO), Platform Activation, and broader Experience Cloud workflows. This is a hybrid role that blends product readiness, roadmap translation, prompt design, and high-impact communication. The individual in this role will help connect where Adobe’s agentic platform is today with where it is heading—making complex innovation accessible, practical, and relevant for both internal teams and customers.

Requirements

• Typically 5–8+ years of experience in Solution Consulting, Pre-Sales, Enterprise Architecture, Product Enablement, or related roles.
• Working knowledge of Adobe Experience Platform, including RTCDP, AJO, CJA and data activation workflows.
• Demonstrated ability to learn emerging technologies quickly and translate them into practical, actionable guidance.
• Experience collaborating on prompt design

Responsibilities

• Roadmap Understanding & Field Enablement · Build and maintain a strong understanding of generally available (GA) agents and skills across AEP, including their capabilities, triggers, dependencies, and common use cases.
• Partner with Product, PMM, and field teams to communicate the multi-solution agent and skill roadmap to customer executives, architects, and internal stakeholders.
• Translate roadmap concepts into clear, inclusive narratives that explain how agentic capabilities support faster adoption, improved time-to-value, and modern customer architectures.
• Readiness, Enablement & Demo Orchestration · Ensure newly released agents and skills are deployed, configured, and validated across AEP demo environments (RTCDP, AJO, Platform Web UI, edge workflows, and more).
• Collaborate with Expert, Platform, and Enterprise Architecture teams to develop reusable prompt patterns, testing approaches, and demo scenarios for internal and customer-facing use.
• Maintain feature readiness assets that may include: o Positioning and messaging guidance o Demo walkthroughs and best practices o Technical requirements, considerations, and known limitations
• Product Partnership & Feedback Loops · Actively contribute to recurring PM and PMM syncs, representing field perspectives, customer patterns, and readiness needs.
• Participate in structured testing activities such as bug bashes, hands-on QA sessions, and cross-functional validation cycles ahead of broader field release.
• Share thoughtful, actionable feedback to help improve both product quality and the overall field experience.
• Field Communication & Adoption Support · Deliver regular readiness communications that summarize agent and skill updates, roadmap highlights, demo org changes, and evolving guidance for AEP field teams.
• Serve as a go-to partner for agent- and skill-related questions, ensuring clarity, consistency, and approachability in responses.
• Track adoption trends, recurring questions, and enablement gaps to continuously improve readiness materials and processes.
• Internal & Customer Engagement · Support customer conversations, workshops, and executive briefings focused on AEP’s agentic capabilities and the value they unlock across acquisition, activation, and orchestration.
• Partner closely with TPS, Product Specialists, and Enterprise Architects to ensure aligned positioning across customer engagements.
• Translate technical concepts into customer-friendly language that builds confidence, trust, and momentum throughout the sales cycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed