Senior Experience Strategist

Three Sixty Eight

23d • Remote

About The Position

We're looking for a Senior Experience Strategist to help shape human-centered digital experiences that move brands forward. Experience Strategists at TSE are curious, creative problem-solvers who are fascinated by how people interact with brands and technology—and who thrive at turning audience insight into strategies that drive meaningful action.
In this role, you’ll work cross-functionally to plan and deliver digital experiences across websites, platforms, content ecosystems, and customer journeys. You’ll lead strategic thinking from discovery through execution, bring clarity to ambiguity, and help guide both internal teams and clients through complex decisions with confidence.
As a senior team member, you’ll also contribute to the growth and strength of the agency—through mentorship, culture-building, and thought leadership—while modeling strong ownership, optimism, and professionalism.

Requirements

• Strong foundation in experience strategy, including user needs, information architecture, and journey thinking
• Comfort navigating ambiguity and bringing structure to complex digital ecosystems
• Excellent written and verbal communication skills, with the ability to clearly explain strategy and rationale
• A strong sense of ownership, organization, and follow-through
• Confidence leading conversations with both internal stakeholders and clients
• Interest in learning, evolving your craft, and helping elevate those around you
• 3+ years of experience in UX, CX, content strategy, or a closely related field (4–6 years leading initiatives is a plus)
• High School diploma or equivalent required

Nice To Haves

• Degree or certification in user experience or a related field preferred

Responsibilities

• Lead experience strategy across digital initiatives including customer journeys, websites, and platform-based products
• Translate research, data, and audience insight into strategic recommendations that improve usability, clarity, and engagement
• Partner with design, development, brand, and media teams to shape holistic experiences across touchpoints
• Guide clients through decision-making, implementation, and change with confidence and credibility
• Maintain a high bar for strategic quality, communication, and execution across your work
• Support the growth of client relationships by spotting opportunities and helping shape future work
• Contribute to the development of the agency through mentorship, process improvement, and knowledge-sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED