Senior Experience Researcher, Associate

Chase- Candidate Experience page

106d

About The Position

As an Experience Research Senior Associate in Commerce Payments, you will play a pivotal role in shaping user experiences across our products and services centered on digital wallets, stored cards, and tokenized payments. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Requirements

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
• Bachelor’s degree in human behavioral science (anthropology, sociology, psychology, etc.) or related field
• Expertise in qualitative methods, with a history of applying findings to enhance product or feature design
• Basic proficiency in quantitative data analysis, statistical testing, and visualization using Excel, SPSS, R, or similar tools
• Strong analytical, communication, and storytelling skills to generate insights, articulate what they mean to stakeholders, and clarify how they impact design decisions
• Knowledge of user experience design principles and practices
• Experience working in an enterprise setting collaborating within design teams and with partners in product, technology, and marketing
• Demonstrated ability to independently design and run research engagements from beginning to end

Nice To Haves

• Master’s degree or Ph.D. in human behavioral science (anthropology, sociology, psychology, etc.) or related field
• Experience in banking, finance, or e-commerce
• Experience conducting design strategy and/or co-design workshops
• Experience using enterprise research tools and platforms (e.g., UserTesting, dScout, Maze, Qualtrics)

Responsibilities

• Conduct and execute research studies using research methods, such as surveys, interviews, ethnography, and other quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Evangelize the value of research to cross-functional stakeholders and find ways for them to add value to the research process
• Take a question or a problem and translate it into a testable hypothesis, including a specific methods and tasks that appropriately respond to research, project, and business objectives

What This Job Offers

• Education Level: Bachelor's degree