Senior Experience Designer

Truist Bank • Charlotte, NC

1d

About The Position

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use. This is a hands-on design role to conceptualize and deliver human-centric solutions for our client experiences. You will be able to the understand the goal and deliver solutions on time that meet requirements and adherence to company standards. With proven delivery skills, a strong knowledge of the craft and relevant tools, you will inspire others with your execution and defendable insights. Strong ability to articulate ideas with relevance to peers and embrace diverse perspectives. As a member of a larger team, you will support and contribute to our design culture by participating in events and initiatives that further Design within the organization.

Requirements

• Bachelor's degree in related field (or equivalent work experience)
• 2+ years of experience in the field (may include equivalent education)
• Excellent ability to communicate ideas and rationales to influence decision-making
• Strong understanding and application of industry and discipline standards
• Excellent time and issue management skills
• Experience creating artifacts and executing ideas
• Strong ability to give and accept critique, coaching, and feedback
• Proficiency in applicable software applications
• English language fluency

Nice To Haves

• Experience interacting with creative teams, business owners and technical teams
• Working knowledge of engineering/development processes, particularly Agile
• Comfort level in working within a self-directed culture and navigating ambiguity
• A strong passion for improving people's lives through design.
• Proficiency in using Figma to create high fidelity functional wire frames

Responsibilities

• Lead design activities in cross-functional development teams to create industry leading experiences for our clients, teammates and the business.
• Participate in design driven programs to define insights, create solutions and advocate for client needs.
• Design and deliver artifacts across a variety of environments.
• Strong knowledge of design standards, industry guidelines, and best practices with the ability to push beyond to uncover new and distinctive solutions.
• Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
• Use storytelling and persuasion techniques that build trust with partners and establish long-term relationships.
• Stay current on trends, theories, methods and processes.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees