Senior Experience Designer III

Verizon • Miami, FL

3d • Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. At Verizon, we believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. By joining our team, you'll play a pivotal role in this mission, delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. The Value Organization: Powering Connections with Purpose Verizon’s Value brands offer a comprehensive portfolio of no-contract, prepaid wireless solutions, all powered by Verizon's leading nationwide 5G and 4G LTE network. Designed to fit the varied needs of the value consumer, our diverse brand offerings include: Straight Talk: Available exclusively through Walmart, Straight Talk offers reliable value, helping hard-working customers save money and live better. Benefits include Walmart+ membership and home internet options. Total Wireless: Total Wireless is the local neighborhood brand with urban stores across the country. The brand offers the power of the Verizon network at an outstanding value, with a 5 year price guarantee on select plans. Visible: Available online, Visible is the brand that savvy consumers know to go to for a great value. Visible believes you shouldn't have to join a family plan to save on wireless, and offers a simple streamlined online-first way to buy a wireless plan. Simple Mobile: Simple Mobile empowers customers to feel at home wherever they are, acting as a neighborhood catalyst through its service. It provides affordable, flexible plans with international calling and operates on Verizon's reliable network. Tracfone: For individuals who see tech as a tool, not a way of life, Tracfone is the reliable, affordable option. For over 25 years, Tracfone has focused on providing high-quality wireless to those overlooked by conventional providers due to affordability or credit history, emphasizing "No Bills, No Contracts, No Surprises". Verizon Prepaid: Leveraging the strong Verizon brand recognition, Verizon Prepaid is ideal for those who want service directly from Verizon without a postpaid commitment or credit checks, offering flexibility and access to the leading 5G and 4G LTE network. Walmart Family Mobile: As another essential tool in busy people's utility belt, Walmart Family Mobile exists to empower heroic parents to stay ahead of their family's every need. It offers affordable, no-contract plans with family discounts and supports programs like Lifeline. SafeLink Wireless: SafeLink believes that in today’s digital-first society, connectivity is a new basic need and a right for every person. Without judgment, SafeLink fulfills our obligation to connect the disconnected through government subsidies and the Lifeline program, utilizing Verizon's nationwide network. What you’ll be doing... A Senior Experience Designer III is differentiated by their strong role in shaping processes and developing points of view based on a deeper understanding of partner motivations and business, technical, and customer context. Additionally, as a Senior Experience Designer III you may be more involved with the onboarding and recruiting experience as they grow mentorship skills for Lead-level and above work. Working independently with some guidance to identify and tackle larger, more open-ended problems and help plan overall approach. Judging solution quality and context appropriateness. Playing a role in evolving the design system by proposing updates and participating in feedback opportunities. Actively exploring user context, and engaging in targeted user centric activities. Participating in user insight gathering activities. Participating in analysis of observations to develop insights. Designing solutions that use user insights. Understanding motivations and drivers of partners to optimally design solutions within Verizon's business context and revenue model. Identifying project needs and engaging partners in conversation to fully understand needs. Presenting work and engaging in constructive dialogue with partners to understand the context of requirements and ensuring strong design rationale. Persuasively presenting overall design solutions and rationale to Business partners. Consistently providing field mentorship in areas of expertise. Playing a lead role in mentoring new team members, with a focus on craft and process. What we’re looking for... You're an expert design practitioner who grounds user-centered design solutions in product, tech and business strategies. You excel in at least one core discipline, are able to work independently and deliver within deadlines. You're a model and mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice. You demonstrate growth as an individual practitioner and facilitate the growth of your peers.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Proficiency in UX, digital design skills and prototyping.
• Experience in user centric design overall.

Nice To Haves

• Bachelor’s or Master’s degree in Design.
• Portfolio is all professional work.
• Contributed to multiple design programs or shipped products with a large user base.
• Contributed to overall product success.
• Experience designing across a variety of platforms, audiences, and domains.
• Demonstrated in understanding of the broader business, technical, and customer context.

Responsibilities

• Shaping processes and developing points of view based on a deeper understanding of partner motivations and business, technical, and customer context.
• Involved with the onboarding and recruiting experience as they grow mentorship skills for Lead-level and above work.
• Working independently with some guidance to identify and tackle larger, more open-ended problems and help plan overall approach.
• Judging solution quality and context appropriateness.
• Playing a role in evolving the design system by proposing updates and participating in feedback opportunities.
• Actively exploring user context, and engaging in targeted user centric activities.
• Participating in user insight gathering activities.
• Participating in analysis of observations to develop insights.
• Designing solutions that use user insights.
• Understanding motivations and drivers of partners to optimally design solutions within Verizon's business context and revenue model.
• Identifying project needs and engaging partners in conversation to fully understand needs.
• Presenting work and engaging in constructive dialogue with partners to understand the context of requirements and ensuring strong design rationale.
• Persuasively presenting overall design solutions and rationale to Business partners.
• Consistently providing field mentorship in areas of expertise.
• Playing a lead role in mentoring new team members, with a focus on craft and process.

Benefits

• health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance and tuition assistance
• incentive based position with the potential to earn more
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees