Senior Experience Design Operations Manager

Expedia • Seattle, WA

6d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the team As the design organization grows and evolves, strong operational systems are essential to help teams plan, build, and deliver great work. Experience Design Operations plays a central role in creating the clarity and structure that enable designers to focus on craft and impact. This role is a key part of building a connected design organization that moves with purpose and delivers consistently high-quality experiences. Experience Design Operations supports Expedia Group’s global design organization across product design, research, and content. We build the structures and practices that enable teams to work with clarity, efficiency, and creative confidence. Our goal is to make design predictable, scalable, and deeply integrated into product development. As a Senior Manager, Design Operations, you will drive operational programs and processes within a key area of the design organization. You’ll partner with design, product, and engineering teams to improve how work is planned, reviewed, and delivered. Your work will help foster a healthy, sustainable delivery culture that supports great design at scale.

Requirements

• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams.
• Strong understanding of design workflows, tools, and review processes in digital product environments.
• Proven ability to manage complex programs and introduce operational improvements.
• Experience collaborating with product and engineering teams in matrixed organizations.
• Bachelor’s degree in Design, Business, or related field, or equivalent professional experience.

Nice To Haves

• Experience supporting global or multi-brand product organizations.
• Familiarity with design systems, content operations, or research operations.
• Background in tooling, vendor management, or operational budgeting.
• Experience driving process improvements across large teams.
• A systems thinker who brings clarity to complex environments.
• A collaborative operator who builds strong relationships across disciplines.
• A steady, organized communicator who helps teams stay aligned and focused.
• A champion of craft, culture, and operational excellence within design.

Responsibilities

• Operational Frameworks: Implement and refine processes, workflows, and rituals that connect design strategy to delivery. Ensure clarity and consistency across teams.
• Program Leadership: Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time. Track progress, risks, and dependencies to keep teams moving forward.
• Cross-Functional Collaboration: Work closely with product management, technical program management, and engineering to align planning and execution. Strengthen communication and decision-making across disciplines.
• Review and Workflow Coordination: Support design review pathways, from early squad reviews to leadership checkpoints. Maintain schedules and alignment moments to ensure quality and momentum.
• Delivery Culture: Identify friction points and help streamline planning and collaboration. Promote sustainable practices that balance creativity with accountability.
• Team Support: Assist design leadership with prioritization, staffing visibility, and operational readiness. Help maintain communication practices that keep teams informed and connected.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent ( IATAN ) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level