Senior Executive Writer | Market Intelligence | Messaging Strategist

ServiceNow • West Palm Beach, FL

123d

About The Position

ServiceNow is seeking a highly motivated and strategic leader to join our team as Senior Executive Writer | Market Intelligence | Messaging Strategist. In this role, you will be responsible for shaping how we communicate the future of enterprise technology. You will bring together competitive intelligence, customer insights, and market trends to create differentiated, compelling narratives for executive audiences. This role requires a mix of strategic thinking, creativity, and resilience, with the ability to influence senior leaders and distill complexity into simple, memorable messages.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years of relevant work experience in management consulting/IT, experience crafting high-impact customer-facing narratives for senior executives in enterprise technology with a focus on AI and other technological advancements in the SaaS or tech industry.
• Strong technical knowledge of ServiceNow competitive landscapes and deep understanding of enterprise SaaS platforms like ServiceNow.
• Executive level communications. Storytelling and deep experience driving narratives with tech leaders.
• Demonstrated ability to simplify complex concepts into compelling narratives including developing executive presentations and thought leadership.
• Experience facilitating workshops or executive-level sessions.
• Strong track record as a team player in a highly matrixed environment with a strong collaborative ability to work with others across the org chart.
• Knowledge of ServiceNow products and the Now Platform® a strong plus.
• Entrepreneurial mindset; self-starter comfortable working in ambiguity.
• Resilient, open to feedback, and able to iterate ideas quickly.
• Passion for technology, curiosity about industry trends, and ability to anticipate market shifts.

Responsibilities

• Partner with Chief Transformation Officers to develop differentiated narratives that articulate ServiceNow’s value, creating compelling narratives and shaping thought leadership.
• Lead sessions with Chief Transformation Officers and cross-functional teams to surface customer perspectives, competitor positioning, and market trends to identify opportunities and risks.
• Serve as an internal thought partner, testing new ideas, iterating based on feedback, and fostering innovative approaches to communication.
• Influence and collaborate with teams across the Transformation Office, Events, and PR/Communications.
• Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact.

What This Job Offers

• Career Level: Senior
• Number of Employees: 5,001-10,000 employees