Senior Executive Support Engineer

Atlassian • San Francisco, CA

70d

About The Position

We are seeking a proactive and skilled Senior Executive Support Engineer to provide dedicated and efficient support to our executive leadership team. This role is crucial in ensuring seamless technology experiences, allowing our executives to focus on their strategic priorities. You will be responsible for troubleshooting technical issues, providing timely solutions, and maintaining a high level of professionalism and discretion.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 7+ years of experience in technical support, with a significant focus on supporting executive-level clients.
• Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts.
• Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions.
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently.
• Excellent communication (written and verbal), interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and discretion.
• Experience with IT security best practices and protocols.
• Experience supporting global teams and diverse cultural backgrounds.

Nice To Haves

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.

Responsibilities

• Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.).
• Proactively anticipate and address potential technical issues before they impact executive productivity.
• Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process.
• Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution.
• Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures.
• Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data.
• Provide remote support using various tools and technologies.
• Travel occasionally to provide on-site support as needed.
• Maintain a high level of confidentiality and discretion regarding sensitive information.
• Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security.
• Provide training and guidance to executives on new technologies and applications.
• Manage and maintain inventory of executive IT equipment.
• Participate in on-call rotation as needed to provide 24/7 support.

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Wide range of perks and benefits designed to support you and your family

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees