Senior Executive Support Analyst

PayPal•San Jose, CA

25d•Onsite

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Executive Support Team at PayPal is looking for an Executive Support Technician to join our team at our office in San Jose, CA. The Executive Support Team is responsible for delivering timely and efficient VIP support for all technology needs of the PayPal Office of the CEO and Executive Staff. Meet our team: As a member of the Executive Support Team, and the broader End User Experience Team (EUX), you will interface daily with executives, their assistants, employees, and other infrastructure teams and partners Job Description: Essential Responsibilities: Performs SaaS and enterprise-wide applications assignments using specialized enterprise systems knowledge and developed business expertise Leads enterprise-wide applications projects and/or programs within PayPal with moderate scope impacting information technology or enterprise systems functions Analyzes, evaluates, and makes decisions within general parameters under broad supervision May act as an enterprise systems resource for entry level and developing colleagues Expected Qualifications: 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Your way to impact: The Executive Support Technician role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work. Candidates must be both technically-versed and passionate about providing world class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role. Your day-to-day: In your day-to-day role you will:

Requirements

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Must have at least 5+ years of experience working in an IT support function.
Must have at least 2+ years of experience working in an Executive IT support function.
Must have experience providing AV support, including technology deployment, for meetings.
Successful candidates will have strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, and possess exceptional competency in the following platforms and technologies: Windows OS / MacOS, Apple iOS, iPadOS and Android SCCM, Jamf, WorkspaceOne Microsoft Exchange and Office 365 Suite Ticket Management within ServiceNow Video/Audio Conferencing, e.g. Microsoft Teams and MTRs, Zoom, WebEx Remote and/or collaborative web technologies TCP/IP, DNS, VPN, WIFI Active Directory, PowerShell, Command Line, Terminal PC, Mobile, and Network Security Telecommunications, Printing

Nice To Haves

Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field
MCSE or MSTSC, other technical certifications, ITIL certification.

Responsibilities

Provide local/in-person and remote technical support for Executives, their assistants and other co-workers
Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earnings calls
Lead and assist with root cause analysis to eliminate or mitigate issues
Execute support while keeping security a priority and maintain a high level of confidentiality
Be available for on-call support, for escalated requests occurring during non-business hours (this is on a scheduled rotation.)
Be comfortable with providing support at personal residences if needed.
Be available for travel if needed.