Senior Events Planner

JPMorgan Chase & Co.•New York, NY

35d

About The Position

As a Senior Planner in Amenity Services at JPMorgan Chase, you will oversee the coordination of logistics for meetings and events in the firm's Client Center. Your role includes managing conference center planners to ensure service excellence and operational effectiveness, while maintaining global standards. You will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience.

Requirements

5+ years' experience in Luxury Hospitality Industry, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
Highly organized with the ability to multitask and prioritize tasks effectively
Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
Working knowledge of audio-visual systems
Proficiency in Microsoft Office tools are essential
Flexibility to thrive in a fast-paced and diverse environment
Willingness to work flexible shifts to cover client center hours and locations
Bachelor's degree required

Nice To Haves

knowledge of the EMS booking system

Responsibilities

Oversee meetings and events, collaborating with teams to exceed client expectations.
Provide personalized customer service to all clients and employees.
Address client challenges with effective solutions for a positive experience.
Maintain a collaborative and team-oriented attitude and lead by example.
Assist with staff coverage and daily projects.
Participate in operations meetings and reviews, providing feedback and direction.
Execute pre and post conference calls / meetings to manage details.
Ensure optimal space usage to achieve goals.
Conduct staff reviews and identify training needs.
Cover reception desk functions, including calls and emails as needed.
Master the EMS system for reservation and reporting.