Senior Events Manager - Hotel Vin

Coury Hospitality•Grapevine, TX

1d•Onsite

About The Position

The Senior Event Manager (“EM”) is responsible for selling, planning, coordinating, and servicing all aspects of Group business at Hotel Vin. This could include any type of business (i.e., business meetings, holiday parties, large birthday dinners, etc) that includes guestrooms of 21 or more on peak, with or without meeting space. EM’s are responsible for detailing all group business that is secured by the Sales team and meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do-attitude along with excellent communication skills to ensure customer satisfaction and repeat business.

Requirements

Two years’ experience in Hospitality Sales and/or events.
Experience with selling, planning, and executing events is required.
Proven ability in leadership, communication and negotiating skills.
Computer savvy – experience with Microsoft Office applications.
Excellent time management, self-management, and self-motivation.
Must be organizationally savvy with a keen focus on detail.
Ability to maintain composure under pressure.
Possess determination and commitment to achieve financial expectations
Have deep desire to always produce quality results – taking pride in work.
Flexible schedule to include evenings, weekends and holidays as dictated by business demands.
Demonstrate resilience and flexibility in the face of change.
An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.
Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing.
A faster than average pace will be the norm for this position.

Nice To Haves

Experience with Adobe, Social Tables, OpenTable, CI/TY, LightSpeed, Hotel Effectiveness & BirchStreet is preferred.

Responsibilities

Always provide the highest quality of service to the customer.
Quick and timely responses to all calls, emails and leads (no later than 24 business hours).
Develop strong, professional long term business relationships and attend networking events.
Must have clear understanding of Hotel Vin’s business strategies and goals to determine individual action plans to meet those goals.
Create and distribute event orders (EOs) with all set up, diagrams, A/V (if needed) and food and beverage requirements needed for group.
Ensure all EOs are signed by the client and distributed to the culinary team in accordance with the guidelines set forth by Hotel Vin.
Ensure correct billing information is obtained and deposit schedule and payments are communicated to the customer and processed according to the terms agreed.
Maintain accurate information and revenues are always input into the system to ensure accurate forecasting and billing.
Create and maintain neatly organized files with all required and appropriate information.
Ownership the events department EO binder and distribution
Facilitate all EO meetings and all other meetings set forth by leadership.
Run weekly reports to ensure revenue function is coded accurately and forecasted accordingly
Works closely with the culinary and operations teams on logistics and event execution
Work closely with the Food and Beverage & Sales leadership teams to establish profitable and competitive private event menus that meet clients’ needs
Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges.
Follow-up with various departments to ensure any necessary feedback is communicated.
Follow through on billing to ensure all monies are collected.
Assist other sales/catering managers with site inspections as required.
Participate in all property specific customer functions.
Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad-hoc requests).
Provide operational support during events, help drive sales initiatives set forth by the sales leadership team members and conduct or attend training as needed.
Works with all event vendors, including florist, rental company, security, etc.
Provides Event Recap and shares operation, sales, and production suggestions to the team.
Wear professional attire and always represent hotel to the best of your ability.
Maintain a positive, cooperative work environment between staff and management in accordance with company values.
Any other duties or activities set forth by immediate supervisor and any other leadership position.