Senior Events and Production Manager

ASM Global • Rochester, MN

6d • Onsite

About The Position

Under supervision of the Assistant General Manager, the Senior Events & Production Manager serves as the key liaison between clients and facility operations, overseeing the successful planning, coordination, and execution of events and productions. This role combines event management expertise with technical production skills to deliver exceptional experiences at Mayo Civic Center’s venues. The position requires senior leadership in managing personnel, advanced technical operations, settlement approval and monthly forecast contributions, and ensuring superior client service while adhering to safety and operational standards.

Requirements

• Bachelor's degree in hospitality, business, sports-management, production, or a related field preferred.
• 2–4 years’ experience with production management in a corporate meeting, entertainment organization club, theater, arena or equivalent.
• Proficiency in audio/visual operations, rigging, and other technical production systems.
• Strong organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office, event software, and venue management systems (AutoCAD, and Social Tables experience preferred).
• Ability to work under pressure and adapt to changing event requirements.
• Organization of production for a multi venue facility.
• Excellent math skills and attention to detail.
• Experience with rigging preferred.
• Technical proficiency in stage lighting, sound, and video systems
• Effective communication and interpersonal skills to manage diverse teams and client relationships.
• Professional presentation, appearance, and work ethic.
• Ability to adjust work schedule to coincide with events.
• Trade skills a plus, (electrical, rigging, etc.).
• Proficient in Microsoft Office and equivalent venue management software.
• AutoCAD experience preferred along with an advanced understanding of network infrastructure as it relates to Audio-Visual needs.
• A valid driver’s license and proof of insurance to operate a motor vehicle in the State of Minnesota are required.
• Forklift certification is required or must be obtained within one year of hire.
• This position requires flexibility with work hours, as the Senior Events & Production Manager will need to accommodate the specific timelines of each events.
• The role may require working long hours, weekends, and evenings, particularly leading up to and during event dates.
• The successful candidate should be prepared to adjust their schedule to ensure the smooth execution of events, including handling last-minute changes or challenges.
• Availability to meet the demands of the event calendar is essential for this role.

Nice To Haves

• ESTA certification is preferred but not mandatory.

Responsibilities

• Serve as the primary point of contact for clients, guiding them through event planning, preparation, and execution.
• Interpret and explain contract provisions, policies, and procedures to clients.
• Prepare cost estimates, oversee billing, and ensure adherence to deadlines.
• Monitor event operations, maintain close communication with clients, and promptly address concerns.
• Organize and prioritize workload to meet stringent event schedules.
• Ensure all event details, including floor plans, room setups, and insurance requirements, are finalized.
• Provides clear, concise, and timely communication of directives to other departments to assure facility readiness and client success.
• Act as Manager on Duty during events as required.
• Directly responsible for advancing, facilitation, and executing of production for multiple venues and genres, including arena, theatre, flat floor, sporting events, and corporate and community meetings and conventions.
• Works directly with live entertainment and corporate productions and tours to advance all technical, A/V production, rigging, facility logistics and hospitality requirements for shows in all MCC venues.
• Supervises booking and supervision of crew for events through local IATSE Union including stage setups, rigging, audio/visual, and lighting.
• Manage technical systems, such as Q-Sys, Dante Audio Networks, and ETC Paradigm controls as needed.
• Understand and operate (and be able to train staff concerning the use of) the Facilities systems including, but not limited to, mixing consoles, public address systems, intercom, video equipment, theatrical lighting, and spotlights.
• Oversees work schedules and payroll for Events and Production labor.
• Manage preventive maintenance and repairs on all a/v equipment, maintaining service records, and inventories of equipment.
• Develop and submit lists of necessary repairs and improvements.
• Coordinates the budgeting, purchasing, and scheduling of stage equipment repair, annual equipment inspections, safety checks, and maintenance.
• Providing monthly forecast updates to Finance for the Events and Production department.
• Approving settlement
• Gather accurate event production information as it relates to a/v needs through direct contact with sound and lighting directors and other vendors.
• Assist in preparing client billing.
• Investigates, analyzes, and resolves technical problems and client concerns.
• Responsible for adherence to all safety and OSHA workplace regulations relating to event production performances.
• Lead, train, and supervise technical and event management personnel, including part-time staff, local IATSE Union Labor, and external vendors.
• Provide clear and timely communication with all departments to ensure facility readiness and client satisfaction.
• Maintain effective working relationships with clients, staff, and external stakeholders.
• Approves bi-weekly payroll of hourly employees and stagehands.
• In tandem with the Assistant General Manager, supervises events and production managers, technical personnel, production crew and vendors performing production and technical services at MCC.
• Carries out supervisory responsibilities in accordance with Legends Globals’ policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with the local IATSE Union and Human Resources; addressing complaints and resolving problems.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level