Senior Event Operations Manager - New York Hilton Midtown

Hilton•New York, NY

8d•$85,000 - $90,000•Onsite

About The Position

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H ospitality - We're passionate about delivering exceptional guest experiences. I ntegrity - We do the right thing, all the time. L eadership - We're leaders in our industry and in our communities. T eamwork - We're team players in everything we do. O wnership - We're the owners of our actions and decisions. N ow - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. The New York Hilton Midtown is looking for a Senior Event Operations Manager to join our team! We are looking for a candidate who really loves to execute events! It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1,900 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps!

Requirements

Passion for Event execution and customer satisfaction.
Ability to listen and follow through will attention to detail.
Flexible schedule and comfortable on the banquet floor 80% of the day.
Has 1 year experience in banquets or private dining in a hospitality environment which includes hotels, private clubs, and individual catering venues.

Nice To Haves

experience with Agylis POS system
experience managing a unionized team
schedule flexibility
at least 1 year of banquet experience

Responsibilities

Executes all aspects of the written Event Order, Diagram, Resume and corresponding arrangements between the hotel and customer during the meeting or event.
Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event and directs the banquet staff in servicing all banquet activities to ensure a successful function.
Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates as well as positive Meeting Planner Survey Scores.
Maximizes revenues through effective up-selling of products and services on the floor.
Promotes services for future group business.
Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, monitoring food and beverage quality, inventory management and cost controls.
Assist with the development, implementation and maintenance of department service guidelines and standards for the Banquet and Facilities staff who set up all functions.
Monitoring and developing team member performance to include, but not limited to, providing supervision, training, and conducting counselling and evaluations and delivering recognition and reward.
Maintains and reports deficiencies in the public meeting space/exhibit hall.
Serves as on-site service personnel for ancillary and vendor services, affiliates/exhibitors.
Supervises the setup of function rooms to include placement of Linens, Silver, China, and Glassware according to event order specifications.
Visually inspects function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
Verbally communicates, in a calm, positive demeanor, during the function with the kitchen, servers, captains, beverage, housemen, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards are upheld.
Supervises clean-up of function room and proper breakdown and storage of equipment.
Executes all guest requests expeditiously to ensure prompt, courteous and polished delivery of clients’ needs.
Analyzes customers’ service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers’ concerns while maintaining profitability.
Participates in internal and external meetings as determined by the Director of Event Operations & Event Experience (i.e. forecast, menu review, department, pre-cons, operational department pre shifts etc.)

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs