Senior Event Manager - Hilton Chicago

Hilton•Chicago, MI

16d•$73,000 - $78,000•Onsite

About The Position

The Hilton Chicago is excited to welcome a Senior Event Manager to the team to oversee and service large-scale groups for our iconic property! This is an incredible opportunity to create unforgettable experiences at one of Chicago’s most legendary hotels—home to the city’s largest event and meeting space. We’re seeking a candidate with 4+ years of event experience within a mid- to large-size hotel, a strong understanding of hotel event operations, and a passion for delivering exceptional guest experiences. The ideal person is a proactive leader, a creative problem-solver, and someone who thrives in a collaborative, high-energy environment. Join a fun, supportive team and work alongside some of the best leaders in the industry. As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.

Requirements

4+ years of event experience within a mid- to large-size hotel
a strong understanding of hotel event operations
a passion for delivering exceptional guest experiences
a proactive leader
a creative problem-solver
someone who thrives in a collaborative, high-energy environment

Responsibilities

To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary

Benefits

The estimated annual salary for this role is between $73,000 and $78,000 and is based on applicable and specialized experience and location. This role also has the opportunity for quarterly team bonus incentive
Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
Hilton offers its eligible team members a comprehensive benefits package including\: Medical Insurance Coverage – for you and your family
Best-in-Class Paid Time Off (PTO)
Complimentary Meals in the Team Member Restaurant
Complimentary Access to the Hotel Athletic Club
Go Hilton travel program\: 100 nights of discounted travel
Mental health resources including Employee Assistance Program, subject to eligibility
Parental leave to support new parent
401K plan and company match
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Continuing Education opportunities
Career growth and development
Recognition and rewards programs