Senior Event Manager - DoubleTree by Hilton Hotel Kansas City - Overland Park

Hilton • Overland Park, KS

100d

About The Position

DoubleTree by Hilton Hotel Kansas City - Overland Park is seeking a Senior Event Manager to join our dynamic team! In this role, you'll lead the planning and coordination of exceptional group events at our beautiful property, ensuring every detail contributes to unforgettable guest experiences.

Requirements

• 1+ years of hotel industry experience.
• Strong communication skills.
• Commitment to exceptional customer service.
• Flexibility in scheduling, including weekend availability.

Nice To Haves

• Prior events experience within the hotel industry.
• Familiarity with Delphi.fdc.
• A genuine passion for events with a drive to achieve goals and objectives.

Responsibilities

• Lead the planning and coordination of group events.
• Ensure consistent, high-level service throughout the pre-event, event, and post-event phases.
• Handle complex events and ensure seamless turnover from sales to service.
• Recognize opportunities to maximize revenue by upselling and offering enhancements.
• Serve as the primary contact for event planners following turnover.
• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via various channels.
• Create and maintain relationships with clients to meet expectations.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts and negotiate with clients while handling complaints.
• Make decisions and solve problems by analyzing issues.
• Ensure high-quality service by understanding guest needs and providing guidance.
• Participate in customer site inspections and assist with the sales process.
• Perform other duties as necessary based on business needs.
• Maintain regular attendance.

Benefits

• Access to your pay when you need it through DailyPay.
• Health insurance.
• Complimentary Parking.
• Uncapped Quarterly Bonus Potential.
• Discounted Employee Meal per day.
• Discount at On Site Starbucks.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Go Hilton travel discount program.
• Best-in-Class Paid Time Off (PTO).
• Supportive parental leave.
• Employee stock purchase program (ESPP) at 15% discount.
• Debt-free education access to various educational credentials.
• Sales Incentive with a quarterly component worth 20% of bonus eligible earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation