Senior ESS Field Support Technician - Northern Virginia

Diversified-posted 3 months ago
Mid Level
Baltimore, MD
1,001-5,000 employees
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The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within various environments such as business/corporate offices, warehouses/distribution centers, data centers, and construction sites. This position serves as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified offers financial support and paid time for continued education leading to industry certifications and employee career development. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day, with start and end times determined by Diversified and the client. Overtime may be required upon request. US Citizenship is a requirement for this position due to the government customers it supports.

  • Perform routine maintenance of advanced ESS related systems including preventive maintenance, troubleshooting, and break/fix repair of faulty systems and equipment.
  • Act as the liaison between the on-site team and Diversified Service management.
  • Oversee planning and implementation of process improvement principles required to maintain ESS technologies in critical areas.
  • Manage repair and service of all equipment while planning and implementing improvements.
  • Act as the technical escalation point for all ESS equipment and related issues.
  • Schedule meetings and prepare meeting room accommodations for trainers and end-users.
  • Execute daily/weekly preventative maintenance scheduling and reporting to the client.
  • Identify defective or failed equipment and take ownership to resolution.
  • Provide support for troubleshooting and maintenance of ESS systems.
  • Interface with equipment manufacturers, developers, engineers, and project managers to provide resolutions for complex systems.
  • Conduct safe and correct diagnosis of faults including removal, repair, tests, implementation, and operation of ESS technologies.
  • Participate in and drive continuous improvement activities across ESS technologies.
  • Track, update, and report on ESS ticket issues and support requests.
  • Interface with client executive and 'C' level personnel in a highly professional manner.
  • Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
  • Assist with support of live events spaces and requirements.
  • High School Diploma or equivalent.
  • US Citizenship.
  • Minimum 21 years of age.
  • Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA).
  • 3-5 years of experience in enterprise level Security System support.
  • Competencies in AutoCAD / Visio adequate to read drawings.
  • Preference given to three (3) years of experience installing security systems per manufacturer requirements and engineered drawings.
  • Basic wiring skills.
  • General proficiency with computers and specialized software applications specific to the ESS industry.
  • Knowledge and experience in computer networking configuration/troubleshooting.
  • Must present well as client facing and working with high level executives.
  • Must maintain a valid driver’s license with clean driving record.
  • Must be able to stand, kneel and/or crouch for long periods of time.
  • Must be able to work in high places, as well as small, cramped places.
  • Must be able to work in hot humid places, as well as cold places.
  • Must be able to properly use hand/power tools, ladders, and subsequent safety equipment.
  • Must be able to lift/maneuver up to 75 lbs.
  • Financial support for continued education leading to industry certifications.
  • Paid time for employee career development.
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