Senior Escrow Servicing Operations Specialist II

First American • OH

106d • $49,550 - $66,075

About The Position

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Requirements

• High School diploma or equivalent; some college preferred.
• 5+ years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance).
• Demonstrated leadership skills.
• Proficiency in more complicated transactions.

Nice To Haves

• Demonstrated leadership, organizational and problem-solving skills.
• Exercises confidence, sound judgment and independent decision-making skills.
• Ability to understand and execute policy and procedures.
• Emerging leader skills.
• Strong customer service orientation.
• Detail oriented.

Responsibilities

• Act as department subject matter expert or as a department/group lead.
• Assist in scheduling and coordinating team activities and/or provide input into hiring and performance process.
• Assist with onboarding and training new employees.
• Troubleshoot and guide others on a wide variety of complex problems and identify solutions within broad application and functional expertise.
• Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process, and general escrow account maintenance.
• Maintain escrow interest rates, process deposits and controls.
• Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors.
• Track activity, provide oversight, process documents and disbursements.
• Monitor activities of vendor responsible for printing Escrow Account Statements and checks.
• Reconcile files, monitor quality and timeliness of statements.
• Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements.
• Research customer requests and inquiries, evaluate multiple factors and resolve issues; communicate results.
• Adhere to regulatory and legal requirements, including investor and state guidelines.
• Process and monitor department reporting requirements and workflow, ensuring that reports and workflow are created and completed timely and accurately.
• Maintain department documentation such as job aids, policies, and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees