Senior Escalations Associate
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About The Position
The Airbnb CS Escalations Senior Associate supports one or more internal CS services (Executive Escalations, Social Media, Payments, Regulatory Response). This is a full time position based in location. The Escalations Senior Associate functions on the front line interacting directly with both customers & internal stakeholders. Ambassadors need strong communication skills, problem-solving abilities, and customer service expertise. Senior Associates should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.
