Senior ERP Support Specialist

Stored Energy Systems•Longmont, CO

6d•$120,000 - $138,000•Remote

About The Position

The Senior ERP Support Specialist is responsible for ensuring the functionality of the critical business applications, specifically the ERP (Infor Syteline) and other applications as needed throughout the organization. They will perform duties related to the implementation, management, maintenance, enhancement, support, and decommission of critical software systems. Duties include consulting with stakeholders to gather and define requirements; configure and implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

Requirements

10+ years of experience with Infor Syteline.
5+ years of experience in a business systems analyst/implementation position within an industrial/manufacturing environment.
Strong ERP and Systems implementation and maintenance/troubleshooting experience within a manufacturing environment.
Excellent problem solving, project management, communication and technical skills.
Strong business and technical acumen and strategic thinking.

Nice To Haves

Prior experience with eCommerce applications.

Responsibilities

Ensure the stability, integrity, and efficient operation of business systems.
Develop, analyze, and maintain new or current system processes and workflows.
Lead integration projects to bring additional functionality to systems as needed.
Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications.
Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
Collect user feedback regarding system performance and work with team to prioritize configuration requests.
Collaborate with cross-functional IT staff to streamline solution implementations.
Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products.
Assist in writing specifications used by developers for automation of business processes.
Participate in the implementation of system patches, updates, and maintenance.
Develop and provide trainings, demonstrations, and regular communication to end-users.
Maintain records of system integrations, changes, and incidents.
Lead portions of large tasks or projects; build and maintain project management skills.