Senior Enterprise Site Support Engineer

ITS Logistics • Whitestown, IN

13d • Onsite

About The Position

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team in Whitestown, Indiana. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

Requirements

• The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc.
• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
• Working knowledge of Azure hosted environments, and Intra (AzureAD) as well as legacy Active Directory and Windows server technologies.
• Ability to absorb and retain information quickly.
• Strong attention to detail.
• The ability to present information in a user-friendly language.
• Exceptional customer service skills.
• Experience working in a team-oriented collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent telephone communication skills.

Nice To Haves

• Technologies certification is a plus.
• Prior Help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

Responsibilities

• Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
• Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
• Effectively communicate status of reported problems to all necessary parties.
• Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
• Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
• Documents troubleshooting steps, communications, and resolution details in tickets for future review.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed