Senior Enterprise Sales Engineer (New York)

Intercom

87d • $212,750 - $247,250

About The Position

Intercom is seeking a standout Senior Enterprise Solutions Engineer to join our dynamic Customer Solutions organization. In this role, you’ll collaborate closely with the sales team while serving as a trusted advisor to enterprise prospects and customers, guiding them through the entire sales cycle and clearly articulating the value of Intercom at scale. Your natural curiosity, independent thinking, and problem-solving abilities will also make you a key partner to our Product, R&D, and Engineering teams to ensure enterprise customer needs and insights are at the core of our AI-powered solutions.

Requirements

• Minimum of 7 years of experience as a Solutions Engineer or Architect, with significant experience supporting enterprise SaaS, customer communication, or related technology solutions.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact presentations to enterprise audiences.
• Ability to solve complex problems independently while thriving in collaborative team environments.
• Proven time management skills in a dynamic, enterprise-focused team environment.
• Demonstrated ability to quickly identify and communicate the value proposition throughout long and complex enterprise sales cycles.
• Extensive experience working with APIs and integrating data from 3rd party data sources in large-scale environments.
• Familiarity with managing enterprise POCs, RFPs, and addressing advanced security, compliance, and integration questions.
• Experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
• Experience working closely with product and engineering teams to communicate enterprise customer feedback and influence product direction.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity.
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks for enterprise customers.
• Willing and able to travel up to once a month to meet with enterprise clients.

Nice To Haves

• Experience with Salesforce Service Cloud, Zendesk, Service Now and other enterprise Helpdesk platforms.

Responsibilities

• Lead technical discovery sessions with enterprise customers to deeply understand their complex needs and align them with the right solutions.
• Deliver an exceptional pre-sales experience by articulating Intercom's technical strengths and business value to large organizations.
• Conduct impactful, value-based solution reviews and deep-dive technical sessions tailored to enterprise requirements.
• Design and deliver tailored Proof of Concepts (POCs) that showcase Intercom’s capabilities in enterprise environments.
• Respond to RFPs and address enterprise customer security, compliance, and scalability questions with precision.
• Collaborate cross-functionally with Product, Engineering, and R&D to represent the enterprise customer voice, gathering feedback and insights for product planning.
• Build strong, trust-based relationships with enterprise customers by approaching challenges with empathy and curiosity.
• Coordinate with marketing and partners on expanding lead generation and brand presence within the enterprise segment.
• Drive continuous improvement by optimizing internal processes and contributing to the growth of a global Solutions Engineering team.
• Commit to enterprise customer success, proactively solving problems and ensuring lasting value.

Benefits

• A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.
• Opportunities for professional development and growth.
• A culture that fosters curiosity, customer obsession, and technical excellence.
• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews—great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees