Senior Enterprise Jamf Engineer

Sev1 Tech•Arlington, VA

3d•Onsite

About The Position

We are seeking an experienced Seionr Jamf Engineer to join our Mobile Device Management (MDM) team. The Jamf Engineer will be responsible for the deployment, configuration, and ongoing support of a Jamf Pro-based macOS management solution. This role will focus on ensuring a secure, efficient, and user-friendly experience for macOS devices while collaborating with the MDM team to align with organizational IT policies and objectives.

Requirements

Batchelor's Degree with 4+ years of experience managing macOS devices in an enterprise environment using Jamf Pro or 8+ years of relevant macOS management experience using Jamf Pro in lieu of a degree.
Proven track record of deploying and supporting MDM solutions for medium to large-sized user groups (200-500 users).
Expertise in Jamf Pro administration (e.g., Smart Groups, Policies, PreStage Enrollments, Self Service).
Strong knowledge of macOS system administration, including file systems, permissions, and networking.
Familiarity with integrating Jamf Pro with identity providers (e.g., Okta, Azure AD) and security tools.
Understanding of Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP).
Excellent problem-solving and troubleshooting skills.
Strong communication skills to interact with technical and non-technical stakeholders.
Ability to work independently and collaboratively in a team environment.
Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Nice To Haves

Jamf Certified Associate or Jamf Certified Admin.
Apple Certified Support Professional (ACSP) or equivalent.
Experience with managing iOS/iPadOS devices in Jamf Pro.
Knowledge of endpoint security tools (e.g., CrowdStrike).
Microsoft Intune for mobile device management.
Proficiency in scripting (Bash, Python, or similar) for automation and customization.
DHS EOD - 1st priority
Any DHS badge + DoD Top Secret or Secret - 2nd choice
DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)

Responsibilities

Architecture and Strategy: Serve as the subject matter expert (SME) for macOS device management, owning the Jamf Pro platform design, architecture, and roadmap.
Deployment and Configuration: Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment.
Device Management: Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements.
User Support: Act as Tier 3 escalation point for complex macOS issues, mentoring IT support teams and driving root-cause analysis and remediation for recurring incidents.
Security and Compliance: Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards (e.g., CIS benchmarks, HIPAA, or GDPR, as applicable).
Automation and Scripting: Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro.
Patch Management: Oversee the deployment of macOS updates, third-party application patches, and firmware updates to ensure devices remain current and secure.
Inventory and Reporting: Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools.
Collaboration: Work with cross-functional IT teams to integrate Jamf Pro with other systems (e.g., Entra ID, SSO, or endpoint security tools) and support broader MDM strategies.
Leadership: Provide technical leadership, mentoring, and training for IT staff to elevate overall macOS management expertise across the organization.
Documentation and Training: Create and maintain documentation for configurations, processes, and troubleshooting guides. Provide training to IT staff and end-users as needed.
Continuous Improvement: Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment.