Senior Enterprise Customer Success Manager
About The Position
As a Senior Enterprise Customer Success Manager at Hover, your responsibilities will be primarily focused on growing and strengthening relationships with Hover's enterprise Insurance partners. As the team attracts new insurance partnerships, you will manage customer success and growth within assigned partners and develop strong relationships with key stakeholders across various business, training, and project management teams. In this role, you will be responsible for running pilot programs, developing and executing enablement plans to successfully roll out Hover's solution within new accounts, answering customer requests, identifying growth opportunities within customer relationships and managing customer contract renewals. You will also work closely as the liaison between cross-functional teams at Hover, including Sales, Product Development, Engineering, Finance, and Production departments. You will contribute by Lead and manage all pilot programs including weekly progress meetings between technical and business units Lead and manage customer rollouts and customer renewals Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives Strengthen existing account utilization, and identify opportunities for account growth Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders Build QBR decks that show client growth and success Forecast growth and track key account metrics
Requirements
- 5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
- Ability to develop robust enablement plans based on a customer's workflow and requirements
- Proven track record of upselling or retention in enterprise accounts
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (Salesforce, Excel, G-Suite)
- Solution-oriented sales philosophy built around asking questions, listening, GAP and Challenger selling methodologies
- Great attitude, with a commitment to being an excellent team mate and cultural contributor
Nice To Haves
- Property & Casualty Insurance experience a nice to have
Responsibilities
- Lead and manage all pilot programs including weekly progress meetings between technical and business units
- Lead and manage customer rollouts and customer renewals
- Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
- Strengthen existing account utilization, and identify opportunities for account growth
- Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
- Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
- Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
- Build QBR decks that show client growth and success
- Forecast growth and track key account metrics
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
