Senior Enterprise Customer Success Manager
About The Position
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will: Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success Understand the technical and business environments of our customers to drive growth and achieve business outcomes Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact Partner with product teams to create customized onboarding workshops and training Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
Requirements
- 7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS + Enterprise level experience preferred)
- Expertise in user journey, marketing, GTM strategies, integrations, and data analysis
- Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention
- Exceptional communication and presentation skills, including executive-level interactions
- Strong organizational, project and time management skills
- Adaptable and capable of thriving under pressure in a dynamic environment
Responsibilities
- Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success
- Understand the technical and business environments of our customers to drive growth and achieve business outcomes
- Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals
- Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact
- Partner with product teams to create customized onboarding workshops and training
- Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
Benefits
- competitive medical, dental and vision insurance
- a retirement savings plan
- wellness benefits
- travel expenses
- subsidized lunch
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
