Senior Enterprise Customer Success Manager

Handshake•New York, NY

About The Position

Reporting to the Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

Requirements

Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
Establish strong relationships with external stakeholders and translate business needs into Handshake solutions - expect ~20% travel for customer meetings
Leverage data to inform decision-making and refine early talent recruiting strategies
Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.

Nice To Haves

Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
Has a high degree of collaborative spirit
Has a high degree of technical aptitude
Provides process improvement solutions to create team efficiencies

Responsibilities

Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
Establish strong relationships with external stakeholders and translate business needs into Handshake solutions - expect ~20% travel for customer meetings
Leverage data to inform decision-making and refine early talent recruiting strategies
Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.