Senior Enterprise Account Lead (Senior Customer Success)
About The Position
As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. You’ll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes. This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Requirements
- 7+ years of experience managing enterprise accounts, with ownership of renewals and expansions
- Experience working directly with Fortune 500 marketing leadership (CMO / VP level)
- Strong ability to understand customer business objectives and clearly articulate product value
- Comfortable leading conversations as the domain expert, even when challenged with new information
- Consultative and adaptable; able to operate effectively without rigid playbooks
- Strong executive communication skills and a trusted-advisor presence
- Solid understanding of product and strong analytical judgment
- Highly organized, dependable, and consistent in execution
- Strong sense of ownership with reliable follow-through
Responsibilities
- Own enterprise accounts end-to-end, from onboarding to renewal and expansion
- Lead onboarding and adoption to ensure customers realize value quickly and consistently
- Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
- Drive renewals and expansions through clear value articulation and consultative engagement
- Identify risks, opportunities, and leverage points across each account
- Surface customer insights that inform product direction, positioning, process, and pricing.
- Partner closely with Product, Sales, and R&D to deliver customer outcomes
Benefits
- At Brandlight, you’ll build and shape a new category at the intersection of AI, marketing, and commerce.
- We’re a fast-growing startup led by repeat entrepreneurs, world-class engineers, and marketing leaders, all driven to reinvent how brands are built, discovered, and chosen in the age of AI.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
