Senior Enrollment Coach

Texas State Technical College • Waco, TX

22h • $49,084 - $53,993

About The Position

Texas State Technical College strives for all students to complete their programs of study and to be placed into great paying jobs. The Senior Enrollment Coach position is crucial in assisting students throughout their program and providing support from the admissions process through graduation in the Enrollment Centers. The Enrollment Center combines traditional offices such as admissions, advisement, financial aid, and records into a one stop shop model. This position provides front line services to a defined caseload of students and is able to assist in non-routine situations that require advanced problem solving skills. In addition, this individual may provide supervision and training to other team members and serves as a consultant for the Office of the Registrar and Financial Aid Processing Centers. As an Enrollment Management team member, this position will seek knowledge of and pledges to actively engage in a Culture of Caring striving to respond systematically to student needs and remove barriers that may prevent students from achieving their personal and professional goals. The effectiveness of this position will be determined through lead measures and goals focused on persistence and graduation which contribute to enrollment goals for the Enrollment Management division and college as a whole. This position reports to the assigned leader at their campus and is responsible for upholding the policies and practices consistent with the College mission and values of excellence, accountability, service and integrity. Hiring Range is $49,084.31 - $53,992.74 USD Annual. The final salary offer will be determined based on the candidate's qualifications and experience. Equivalent combination of education, training and relevant professional experience will be considered.

Requirements

• Possess excellent written and verbal communication skills for clear and effective information delivery.
• Demonstrate advanced critical thinking skills to make decisions and solve complex problems with sound reasoning.
• Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.
• Exhibit adaptability to learn and leverage new technologies.
• Occasional travel (up to 5%) and availability on nights and weekends may be required.
• Associate’s Degree required, Bachelor’s preferred. Exceptional background may be considered in lieu of educational requirements
• 3 years customer service, sales, or higher education required.

Nice To Haves

• Experience in recruiting, admissions, records, financial aid, or related fields preferred.

Responsibilities

• Core Values Demonstration: Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
• Leadership and Mentoring: Demonstrate leadership skills by mentoring and providing training to front-line staff, ensuring a high level of performance and effectiveness.
• Student Support: Manage a student caseload, addressing complex questions and troubleshooting needs related to enrollment, financial aid, and overall student progression. Guide students in determining suitable degree programs and courses aligned with their career goals. Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar’s Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
• Collaboration and Outreach: Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to provide enhanced support to students and monitor progress. Lead consistent outreach initiatives to ensure student success, fostering partnerships with faculty and other departments as necessary.
• Regulatory Oversight: Stay abreast of FAFSA, FERPA, and relevant federal and state regulations governing student rights and information. Proactively review changes to enrollment management policies and best practices, providing guidance to the team.
• Technology Leadership: Provide leadership in the utilization of various software programs to review eligibility requirements, track financial aid status, and monitor academic progress.
• Early Alert System: Oversee the effective utilization of TSTC’s Early Alert system, identifying at-risk students and devising outreach plans, while maintaining detailed notes using advanced advising techniques.
• Administrative Excellence: Lead general enrollment and administrative duties, ensuring the collection, uploading, and review of documents meet high-quality standards.
• Additional Leadership Responsibilities: Undertake additional leadership responsibilities as assigned, contributing to the continuous improvement of enrollment processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree