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The Fulfillment Optimization team is part of Wayfair’s Customer Promise organization, dedicated to ensuring fast, reliable, and cost-effective delivery experiences. We develop scalable platforms that power accurate delivery promises and optimal fulfillment plans—key drivers of customer satisfaction and business performance. Our mission is to improve delivery speed and consistency while balancing profitability and long-term growth. From building real-time supply chain models to optimizing cross-platform promise messaging, our work directly supports Wayfair’s scalability ambitions.