Senior Engineering Manager, Core Infrastructure

UJET•Austin, TX

5h•$170,000 - $190,000•Hybrid

About The Position

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx. Opportunity: Lead UJET’s Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You’ll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades. Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.

Requirements

5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.
Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.
Hands-on experience with IaC tools (Terraform).
Proven track record of designing and operating scalable, reliable cloud systems.
Strong leadership, communication, and team-building skills.
Ability to balance strategic thinking with hands-on technical understanding.

Nice To Haves

Experience base image management, and automated upgrades.
Familiarity with multi-cloud or hybrid cloud environments.
Knowledge of security best practices in cloud infrastructure.
Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.
Comfort working cross-functionally with product, engineering, and operations teams.

Responsibilities

Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.
Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.
Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.
Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.
Drive continuous improvement in processes, automation, and infrastructure reliability.
Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.