Senior Engineering Director

Cloudflare • San Francisco, CA

19d

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin, TX About the Role As the Director of Engineering: Enterprise Platform, you will lead the engineering efforts behind Cloudflare's dashboard ,with a central focus on developing and enhancing Cloudflare’s control plane. You will play a central role in helping Cloudflare grow 5x over the next 5 years. Alongside your Product Management counterparts, your mission is to enhance customer and prospect engagement with our products and the company as a whole. You'll tackle challenges such as: Platform for Large Customers: The Enterprise Platform Team provides a powerful platform to deliver exceptional user experiences for large customers. This includes building and maintaining systems that empower Cloudflare’s customers to use features like API & SDK (including Terraform), Authentication and Authorization (SCIM, RBAC, SSO, 2FA), Configuration Management and Data Localization . The team also delivers an internal developer experience at scale, empowering Cloudflare's product teams to leverage the platform's capabilities.. API Platform and SDKs: The team manages all API services, SDKs, the API Gateway, and associated tooling that customers use to configure and monitor Cloudflare. Domain and Configuration Management: You will lead the development of the platform and product features for Domain Management and Config Management (Config Sharing, Versioning, Localization), ensuring a robust and intuitive experience for customers. Identity and Access Management: The Enterprise Platform Team owns and maintains the services and APIs that manage customer’s Cloudflare Access Policy and Authentication mechanisms for Cloudflare’s APIs. Organization and Partner Management: The team manages the systems and APIs customers use to define and manage their organization and accounts. In this role, you'll lead a team of engineering managers and engineers, collaborating closely with product management, design, and go-to-market teams. You'll also work with product teams across the company to address these challenges. Additionally, you'll be responsible for fostering a high-performance culture within your team and promoting engineering excellence throughout Cloudflare.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
• 10+ years of experience in software engineering, with experience leading multiple managers and organizations larger than 30 people.
• Demonstrated excellence in building public-facing UX in an enterprise setting.
• Proven track record of driving organizational excellence and making tough decisions when necessary.

Nice To Haves

• Understanding of how the Internet works at layers 2 through 7, or mastery in a similarly complex domain. Use a platform mindset to abstract complexity associated with building foundational tools that empower other engineering teams to leverage this expertise without needing to be specialists themselves.
• Experience managing requirements from both internal and external stakeholders.
• Experience developing web properties or contributing to open-source projects.

Responsibilities

• Leadership and Accountability Lead by example, setting high standards for ethics and integrity. Develop leaders within your organization who have their own track records of success.
• Delivery and Execution Drive goal-setting initiatives and take individual ownership of key objectives, including cross-functional projects. Ensure regular progress updates are shared with peers, executives, and other stakeholders. Validate team-level goals for appropriate stretch and impact, making adjustments as needed. Monitor delivery across teams, unblocking obstacles to maintain progress. Address underperforming teams by implementing necessary changes.
• Strategic Thinking and Vision Break down ambiguous problems into concrete goals with clear outcomes. Set a common direction and strategy across teams, creating cohesion around the mission. Identify opportunities to leverage existing skills, tools, and technologies to accelerate delivery and minimize waste. Develop a vision for the future of your area and inspire collaboration among other leaders.
• Technical Excellence Use your engineering expertise to identify improvement opportunities, enhancing product quality and development velocity. Work with engineering managers and principal engineers to implement best practices. Ensure quantitative measures exist for teams, using data to identify issues and take corrective action. Stay informed about modern UX stacks and web technologies to effectively lead technical discussions. Ensure the operational maturity of the platform and services. You will be directly responsible for defining and maintaining the Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for the Cloudflare API at scale.
• Customer Focus Deeply understand customer problems by analyzing support themes, engaging with customer-facing teams, and interacting with customers directly. Develop strategies to serve the needs of customers who primarily use APIs or Terraform.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees