Engineer III

AgreeYa Solutions•Burlington, NC

52d•Remote

About The Position

Title: Senior Engineer - Tealeaf (Acoustic Experience Analytics) Location: Remote Required Skills: • Tealeaf installation, upgrades and patching • Configure and manage Tealeaf data processing pipeline • Tealeaf implementation, administration, configuration - PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs. experience) • Tealeaf analytics and replay configuration - Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs. experience) • Good understanding of website and web server architecture, cloud computing, including web 2.0 (JSON, JavaScript) • Professional, communication/presentation skills, focus on value-added delivery Desired Skills: • Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs. experience) • Lead collaboration with the development teams as they build Tealeaf-compatible pages and APIs. • Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings. • Strong in understanding the inner workings of Tealeaf replay, with the ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize replay fidelity, and work with the web team to explain what changes we need from them. • Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions • Familiar with cloud computing and cloud Tealeaf implementation • Familiarity with Splunk. Education/Experience: o A minimum of eight (8) to twelve (12) years' relevant experience. o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required. o Typically performs all functional duties independently. About AgreeYa: AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and global Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, Calif., AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI/ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001:2015; and awards including ‘Dream Company to Work For' and ‘Best Employer Brand'. Equal Opportunity: AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. career-culture to learn about our Career & Culture.

Requirements

Tealeaf installation, upgrades and patching
Configure and manage Tealeaf data processing pipeline
Tealeaf implementation, administration, configuration - PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs. experience)
Tealeaf analytics and replay configuration - Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs. experience)
Good understanding of website and web server architecture, cloud computing, including web 2.0 (JSON, JavaScript)
Professional, communication/presentation skills, focus on value-added delivery
A minimum of eight (8) to twelve (12) years' relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
Typically performs all functional duties independently.

Nice To Haves

Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs. experience)
Lead collaboration with the development teams as they build Tealeaf-compatible pages and APIs.
Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.
Strong in understanding the inner workings of Tealeaf replay, with the ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize replay fidelity, and work with the web team to explain what changes we need from them.
Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions
Familiar with cloud computing and cloud Tealeaf implementation
Familiarity with Splunk.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume