Senior Engineer, Quality

Brother International Corporation • Memphis, TN

12d • $90,000 - $105,000 • Onsite

About The Position

The Senior Engineer, Quality is a key driver of quality performance across Brother's manufacturing, service, and distribution (3PL) operations. This role develops and maintains quality performance metrics, leads problem-solving initiatives, and drives corrective and preventive actions to improve process capability, reliability, and customer satisfaction. Working cross-functionally with Operations, Engineering, Service, Logistics, and Compliance, this position ensures consistent quality standards, data-driven decision-making, and continuous improvement across all supply chain functions. The Senior Engineer, Quality plays a pivotal role in turning quality data into actionable improvements that strengthen Brother's overall Quality Management System (QMS).

Requirements

• Bachelor's Degree (or equivalent experience) Engineering, Industrial Engineering, Operations Management, Supply Chain Management, or related technical field
• Minimum 5 years Experience in quality engineering, process improvement, or supply chain quality managing or supporting NCM, CAPA, and inspection systems in manufacturing/service environments
• ASQ Certified Quality Engineer (CQE)
• Six Sigma Green Belt/Black Belt
• ISO 9001 Lead Auditor Certification
• Microsoft Office Suite
• Familiarity with ISO 9001, Lean, Six Sigma, and FMEA methodologies
• SAP S/4HANA QM, Power BI, Tableau or similar analytics tools
• Proven ability analyzing data, identifying trends, and driving measurable improvements
• Ability to translate quality data into actionable strategies and influence teams at all levels
• Skilled in root cause analysis, process validation, and control plan development
• Excellent technical writing and communication skills (verbal and written)
• Self-driven, collaborative, and capable of leading cross-functional improvement efforts

Responsibilities

• Quality Performance Metrics & Analysis Develop and maintain key quality metrics and dashboards to monitor performance across manufacturing, service, and distribution (3PL) sites (e.g., non-conformance, first pass yield, defect trends, supplier recovery, inspection accuracy, customer complaints)
• Analyze performance data to identify patterns, emerging risks, and opportunities for improvement
• Present findings and recommendations to site and corporate leadership
• Collaborate across functions to ensure data integrity and alignment on improvement priorities
• Continuous Improvement and Root Cause Leadership Lead or facilitate root cause analysis (5-Why, Fishbone, 8D) to resolve systemic issues and prevent recurrence
• Translate metric insights into targeted improvement projects with measurable impact
• Drive closure and verification of corrective and preventive actions (CAPA) to ensure sustainability
• Champion a preventive quality mindset across manufacturing, service, and distribution teams
• Nonconforming Material (NCM) and Incoming Inspection Oversee and support the NCM process, including investigation, documentation, and disposition of nonconforming materials, products, or components
• Collaborate with suppliers and internal stakeholders to contain, correct, and prevent recurrence of quality issues
• Support incoming inspection planning, sampling strategies, and data analysis to ensure consistency across all receiving and service operations
• Provide training and guidance to inspection and service teams as needed
• QMS Support and Documentation Support the implementation, maintenance, and improvement of Brother's QMS in accordance with ISO 9001 and corporate standards
• Develop, update, and standardize quality procedures, inspection instructions, and work standards
• Participate in internal and external audits and assist in responding to findings
• Partner with the Compliance team on QMS alignment across manufacturing, service, and 3PL sites
• Data Reporting and Cross-Functional Collaboration Prepare and communicate monthly and quarterly quality performance summaries
• Support creation and maintenance of dashboards that visualize performance across sites
• Work with leadership to ensure metrics are driving meaningful improvement actions and resource allocation

Benefits

• We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance—all effective from day one of employment.
• Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately.
• Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
• Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level