Senior Engineer, Observability

AHEAD

64d • $170,000 - $200,000

About The Position

As a Senior Observability Engineer, you will leverage your extensive expertise in Information Technology to enhance and streamline AHEAD's Managed Services platforms and tooling architecture at a strategic level. This role requires a deep technical understanding and hands-on experience with observability tools, monitoring platforms, and integrations with third-party technologies. You will play a pivotal role in driving the design, development, and maintenance of observability systems, ensuring they are robust, scalable, and aligned with organizational goals. As a senior member of the team, you will collaborate closely with customer service owners, process owners, and various service delivery groups, providing technical leadership and insights during meetings and discussions. You will oversee documentation and quality assurance for development efforts, ensuring solutions are delivered with excellence. Your role will also focus on automating operational tasks, optimizing workflows, and expanding the operational toolset to drive efficiencies across the Managed Services team.

Requirements

• BS/BA Degree in Computer Science or equivalent industry experience
• Recognized subject matter expert in Observability subject matter areas
• 3+ years administrating an enterprise environment with 24x7x365 uptime requirements
• Demonstrated experience with monitoring and event management technologies
• Scripting and automation skills with PowerShell, Perl, or Python
• Experience interacting with SOAP and Rest APIs
• Excellent oral and written communication skills
• Experience with LogicMonitor Platform
• Experience with Elastic Observability Platform
• Experience building monitoring integrations and connecting with various technologies
• Experience across multiple observability solutions in complex environments
• Experience with MSP environments and solutioning standards for multiple customers
• Experience with the Planning and design of monitoring solutions

Nice To Haves

• Experience with ServiceNow
• Industry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc
• Experience working for a SaaS provider or MSP
• Multiple certifications in LogicMonitor: LMCA, LMCP, LMCI, & LMCD
• Elastic certified Engineer, Observability Engineer, or Analyst
• Solution design and architecture experience

Responsibilities

• Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments
• Document processes and standard operating procedures across the managed services team
• Support P1 Platform outages and lead troubleshooting/problem solving, as needed
• Provide third-level support and troubleshooting assistance
• Automate processes and standard operating procedures across the managed services team
• Engage effectively with customers, vendors, and other team members
• Obtain and/or maintain technical skills required to meet the obligations of our customers
• Document operational processes / procedures to optimize support and management of systems
• Provide proactive solutions and optimizations with our platform
• Provide emergency after-hours support as part of a scheduled on-call rotation
• Provide periodic after-hours support for scheduled maintenance activities
• Provide Guidance to other Team Members on proper implementation of solutions

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree