Senior Engineer, Observability (Remote)

Abercrombie & Fitch-posted 4 months ago
$109,000 - $128,000/Yr
Full-time • Mid Level
Remote • Columbus, OH
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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At Abercrombie & Fitch, the Senior Engineer of Observability is a member of the Site Reliability team which helps monitor our sites to make sure they are healthy and optimal for our customers. The primary goal of this position is to be the hub of observability, partnering with various teams to provide the necessary visibility to ensure our websites are performing to our customers' expectations. This role will leverage various tools to achieve this, with the primary tool being a session replay tool, Quantum Metric.

  • Manage the roadmap for observability and regularly communicate and align progress with cross-functional partners.
  • Initiate and drive collaborative discussions with Engineers, Voice of Customer, UAT, CX, Analytics, Product Owners, etc. to identify gaps in alerts and monitoring and align on how to address those gaps.
  • Gather requirements to build and maintain reports and alerts for our team and others to monitor & react to relevant opportunities.
  • Perform ad hoc analysis based on reporting, alerts, and feedback from various internal and external partners.
  • Leverage front-end engineering knowledge (HTML, CSS, JavaScript, browser dev tools) to investigate customer struggles surfaced in session replay tools and provide technical insights and hypotheses about observed issues.
  • Act as a technical liaison between our team and engineering teams by identifying potential root causes of technical issues and translating customer experience anomalies into actionable engineering insights.
  • Recognize opportunities for potential vendor or internally led training sessions and coordinate with internal partners.
  • Explore how we can leverage new technologies (e.g., AI) to improve observability.
  • Manage the session replay tool vendor relationship, including pushing for tool improvements, issue resolution, budget, POs, RFPs, etc.
  • 4+ years of proven experience identifying performance concerns/customer struggle and driving improvements for websites.
  • 5+ years of relevant front-end web development experience.
  • A Bachelor's degree or an additional 3 years of relevant work experience.
  • Experience with session replay tools (Quantum Metrics, Full Story, Glassbox, etc.) or other observability tools (Adobe, Dynatrace, Splunk, etc.).
  • A desire to find problems, understand them, determine customer impact, and work collaboratively with teams to resolve them.
  • Working knowledge of front-end technologies such as HTML, CSS, JavaScript, and browser developer tools.
  • Ability to interpret and analyze session replay data to identify customer struggle and hypothesize technical root causes.
  • Experience debugging client-side issues and understanding how front-end code interacts with APIs and backend systems.
  • Strong communication skills to articulate technical findings to engineering teams and non-technical stakeholders.
  • Experience collaborating with engineering and product teams to triage and prioritize customer-impacting issues.
  • Comfort working in agile environments and contributing to cross-functional problem-solving efforts.
  • Basic abilities in data literacy and a solid understanding of website KPIs and their interplay.
  • Organized, collaborative, persistent, and able to prioritize and balance several opportunities, initiatives, and requests.
  • Ability to lead and mentor others on the team, particularly those at the associate & assistant level.
  • Incentive bonus program
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid time off and one paid volunteer day per year
  • Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles and six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU!
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