Senior Engineer, Global Product Support

ASM • Phoenix, AZ

2d

About The Position

We are seeking a skilled Senior Global Product Support Engineer to provide advanced technical assistance to our field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment and sophisticated software systems. The ideal candidate will effectively address situations where first-line support has been unable to resolve technical issues, ensuring optimal performance and customer satisfaction.

Requirements

• Proven experience in diagnosing and troubleshooting complex technical issues
• Minimum three years' experience within Semiconductor manufacturing
• Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred
• Strong understanding of electro/mechanical equipment and software systems
• Excellent problem-solving and analytical skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Strong presentation experience and skills
• Willingness and ability to travel globally up to 50% of the time; local and international
• Customer-focused mindset with the ability to manage challenging situations

Responsibilities

• Provide expert technical support for complex electro/mechanical equipment and computer systems.
• Respond to and resolve issues escalated by first-line product support teams.
• Report design, reliability, and maintenance problems to engineering teams for resolution.
• Assist in customer installations and provide technical training as needed.
• Deliver support for highly technical or sophisticated products to customers and users.
• Travel globally up to 50% of the time to support field operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees