Senior Engineer, Collaboration Services

Loews Hotels

4d•Onsite

About The Position

Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Many of our Leadership positions are bonus eligible What We’re Looking For: A Senior Engineer, Collaboration Services who will play a key role in designing, enhancing, and supporting our cloud collaboration ecosystem. You’ll bring deep expertise in Microsoft 365 and related technologies to deliver secure, scalable, and high‑performing solutions that empower our team members across the organization. In this role, you will not only troubleshoot and maintain critical collaboration services, but also drive automation, improve user productivity, and help shape our strategic roadmap for modern workplace technologies. Who You Are: Cloud collaboration expert: possessing strong technical knowledge of M365 services and related platforms Resourceful: a troubleshooter who turns complex technical challenges into fast, effective solutions Customer‑focused: a professional who prioritizes the end‑user experience, delivers exceptional service, and adapts their communication style to make technical concepts clear for any audience Dedicated to the detail: an Engineer committed to precision, consistency, and best‑in‑class standards Curious and collaborative: a learner who stays ahead of emerging technologies and champions continuous improvement, exceptional user experiences, and who elevates how teams work Veterans and military spouses encouraged to apply

Requirements

Bachelor’s degree, technical degree, or equivalent relevant experience
Relevant Microsoft and SaaS solutions certifications
5+ years of experience in an enterprise IT environment
5+ years of hands‑on M365 engineering and support experience
Deep knowledge of email management, data lifecycle management, email security and protection
Self-starter with the ability to work independently and collaboratively within a team environment
Extensive experience in: Migration for M365 products (Teams, SharePoint, OneDrive, Exchange Online – Hybrid)
M365 development and administration
Implementation of M365 security and compliance policies and best practices
Email privacy and regulatory compliance
Proficiency with PowerShell
Basic knowledge of Microsoft Power Platform (Power BI, Power Automate, Dataverse)
Basic understanding of JavaScript, Python and Visual Studio
Strong proficiency with Microsoft Productivity Suite, particularly Office
Understanding of security standards and best practices
Basic knowledge of Azure and Identity Management technologies
Experience with Email Security and Advanced Threat Protection tools
Strong focus on delivering an exceptional end‑user experience
Excellent problem‑solving and resolution capabilities
Ability to effectively manage time, competing priorities and workloads in a fast-paced environment
Must be capable of working independently, with strong organizational skills, as well as collaboratively, and take a proactive approach and anticipate needs
Strong interpersonal skills with the ability to build relationships and work effectively with diverse individuals
Excellent verbal and written communication skills with the ability to communicate effectively and professionally

Nice To Haves

Experience in the travel or hospitality industry preferred

Responsibilities

Deliver subject matter expertise on M365 and cloud collaboration platforms, including Exchange Online, Teams, OneDrive, SharePoint, Purview and Copilot.
Design and develop automated solutions using out‑of‑the‑box features to improve operational efficiency
Administer email security with a focus on Cloud security and protection platforms like Proofpoint and Ironscales
Partner with the Senior Manager and Senior Lead Engineer to implement, maintain, and advance the Collaboration Services strategic roadmap
Execute essential operational processes such as daily maintenance, hardware and software upgrades, patch management, and standard system configuration
Develop and maintain detailed designs and architectural diagrams of supported SaaS infrastructure
Collaborate with technology teams and vendors to define, develop, and maintain standards, baselines, architecture, and documentation
Engage vendors and internal IT teams to identify, diagnose, and resolve Collaboration Services incidents and problems
Establish and uphold best practices to ensure compliance with Governance and Security standards, IT processes, principles, and best practices
Provide support for Collaboration Services requests submitted by business users
Create user documentation and training materials to support Tier 1 assistance and self‑service learning
Research, evaluate, and recommend emerging technologies that enhance collaboration and communication capabilities
Assist with adjacent areas of support, including ServiceNow, Domain and Public DNS management, and conference room A/V systems
Communicate effectively across technical and functional teams to ensure clarity and alignment
Maintain regular attendance in conformance with standards
Work varying schedules as needed to support business operations
Attend/complete all required training and meetings
Perform other duties as assigned